The receptionist he was young guy with glasses, he tried to steal money from me. He said it was $30 deposit. I gave him $40 expecting $10 change back. He turns around and says it’s $40. And I said no you just told me it was $30 or 500 pesos. He said, “lady I’m going to charge you 10 more dollars because you came early” I’ll give you the 40 when you leave. When I was ready to leave, he gave me back 30. I I told him I gave him 40 and he said we keep $10. Nowhere on the app did it say it would be a deposit of $40 and they would keep 10 so I asked to speak to a supervisor and he said here’s your money now leave. Very disrespectful. I will never stay here again.
Blanca
Blanca,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Dwayne
Dwayne,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
great customer service location is about 8 mins away from the malecon
theres also a bar / pool table where it gets poppin ahha
Consuelo
Consuelo,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 13 日
America
America,2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 11 日
It was an awful experience. They charge me $40 dlls extra to have a 3rd child stay in the room. They charge the room on your credit/debit card but the desposit they demand cash. When you are going to check out, they tell the majority of the people that they will not give the deposit back because the towels are stained which is BS. We dont use hotel towels, we alays take our own and they still kept saying that they would not return the deposit because the towels were "stained" horrible experience with them. Will NEVER take my family there again.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 27 日
Muy buen servicio, las aviaciones muy limpias
Diana
Diana,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 27 日
Got charged for a small towel with makeup on it
Paul
Paul,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 27 日
Yarely
Yarely,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 27 日
The room did not have a refrigerator so you couldn’t keep any drinks cold. The location isn’t terrible it’s a bit of a walk to the beach. I was very mad because my girlfriend used their towel to take some of her makeup off and they said they needed to keep my deposit because the towel was “ruined”. Yeah ok like it wasn’t going to wash off in the washing machine. They took my entire $30 deposit for a ratty thin towel that probably costs $5 brand new. Such a scam.
Michael
Michael,2 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 25 日
MAIRA
MAIRA,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 20 日
francisco javier
francisco javier,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Todo estubo muy bien. Me la pase tan agusto . Todos los trabajadores muy profesional... Segire. Iendo ahi
MaryAnn
MaryAnn,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Great place like always never lets us down
Raul
Raul,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 27 日
The hotel was in a good area but we stayed 3 days 2 nights and they never went to clean our room or change our towels and at check out they charged me 500 pesos for a hand towel that was dirty. Bad service
Dorina
Dorina,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 9 日
Amazing amazing property, super friendly staff, accommodating, clean room, free and safe parking, 100% recommended
Jonathan
Jonathan,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Nancy
Nancy,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 25 日
Irving Francisco
Irving Francisco,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 24 日
The property was pretty nice and keep clean but the beds in our suite were super hard. We had a 4 day reservation but left after 2 days because of the uncomfortable bed. They were very understanding and did refund us 2 days of our stay. In addition to the beds the hot tub never got hot it was just warm. The second day they had it on all day but it did not get any warmer. The staff was very very nice and super helpful in every way. I gave them the ratings I did because the staff were very nice!
Tammy
Tammy,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Héctor
Héctor,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
great
Seleste
Seleste,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Maravilloso
Excelente servicio. Habitacion muy limpia y confortable. A nosotros nos dieron una suite. Hotel muy recomendable. Gracias gracias
Luis Enrique
Luis Enrique,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Muy buen lugar muy comodo
Patricia
Patricia,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 19 日
Helpfull workers and well kept up facilities.
Patrick
Patrick,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
Poca limpieza y mucho ruido
El baño lo encontramos sucio de una pared, hubo evento y no se podían dormir mis hijas por el ruido duro más de las 2am