Before our stay, we were contacted by the Hotel to bid on ab upgrade to a larger room with a view. My bid was accepted and I paid for the upgrade at check in. When we arrived, our room was not ready, so we walked a bit came back 30 minutes later and our room was still not ready. My husband and I sat in the lobby for a while, watching other folks receive their keys. We felt invisible as the staff seemed to notice us at all. When I approached the staff at reception, it was discovered that the room was still not ready. We eventually received our keys at 4:30. My husband was disappointed at the view in our upgraded room which overlooked the roof of the outdoor seating. Overall, the experience was not what I expected.