Well designed room, with a good use of space. Well located. Very clean. It could use a few more hooks in the bathroom, but that's just a quibble.
The reduced rating is because communications are woefully inadequate. The hotel has no parking facility, but I didn't find that out until I arrived. It also has no elevator, which creates issues for people who have trouble with stairs, but again: no warning about that. While the property is well-maintained, I wouldn't stay with that hotel chain again, because I don't want more surprises.