We were given a free upgrade on arrival due to the off-season, which was a nice gesture and appreciated. Unfortunately, the upgraded room was in terrible condition. Despite having a nice view, it was extremely dirty: the bed and pillows were full of stains, the bathroom had mold everywhere, the floors looked disgusting, and we even found footprints on what were supposed to be fresh towels. It was simply unlivable.
Thankfully, we were able to move back to our original (smaller) room, which was cleaner, but the floors there were still dirty, though less so than in the upgraded room. Please check the photos I’ve attached.
On the positive side, the location is good, the building itself is nice, the gym is very large, and the spa was also enjoyable.
Based on my experience, I would rate this hotel a maximum of 3.5 stars. Without the location, the beautiful building, the gym, and the spa, it would honestly be closer to 3 stars. Definitely not the 5 stars as advertised.