可以免费取消我在艾瑞娜图伦的预订并获得全额退款吗？

是的，艾瑞娜图伦在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

艾瑞娜图伦有游泳池吗？

是的，有2 个室外游泳池。住客可以 24 小时使用游泳池。

艾瑞娜图伦是否允许携带宠物入住？

很抱歉，不允许携带宠物。

何时可在艾瑞娜图伦办理入住和退房？

开始办理入住：14:00；停止办理入住：22:00。退房时间为 11:00。提供快速入住、快速退房、无接触办理入住和无接触办理退房服务。

在艾瑞娜图伦及其附近有什么游览观光项目？

艾瑞娜图伦设有2 个室外游泳池和野餐区，还有花园。

艾瑞娜图伦店内或附近是否有餐厅？

是的，有一家店内餐厅。

艾瑞娜图伦配备厨房或小厨房吗?

是的，有一个小厨房，其中还包括烤面包机和大冰箱。

艾瑞娜图伦配备任何户外私人空间吗?

是的，这个共管公寓的特色是有私人游泳池。

艾瑞娜图伦周边区域环境如何？

艾瑞娜图伦位于拉维莱塔的在海滨步道边，只需 10 分钟步行可至Holistika艺术漫步。

图卢姆艾瑞娜图伦住宿优惠| Hotels.com 好订网

Q: 艾瑞娜图伦是否允许携带宠物入住？

很抱歉，不允许携带宠物。

Q: 艾瑞娜图伦店内或附近是否有餐厅？

是的，有一家店内餐厅。

Q: 艾瑞娜图伦配备任何户外私人空间吗?

是的， 这个共管公寓的特色是有私人游泳池。

10/10 绝佳

2025 年 7 月 16 日

Note to owners to please clean room pool before guest arrive. All others great room.

Marcos，2 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 7 月 8 日

Anders Frost，8 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 6 月 19 日

I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!

Tata Abule，7 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 25 日

La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.

Miriam Fabiola Alonso，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 24 日

Vraiment aimé l’endroit, le personnel à l’écoute et disponible à tous moments par texto, prêt à nous aider . Endroit sécuritaire, avec quartier et rues avec

Arianne，6 晚行程

Expedia真实住客点评

6/10 好

2025 年 4 月 16 日

I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!

Shantal Shyanne，10 晚商务旅行

Expedia真实住客点评

4/10 尚可

2025 年 4 月 14 日

Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.

KATHERINE，14 晚行程

Expedia真实住客点评

6/10 好

2025 年 3 月 2 日

Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!

Annegret Heidi，7 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 2 月 9 日

Todo muy bien sólo las calles de alrededor están un poco mal

Hilda Monserrath，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 2 月 5 日

The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.

Simon，14 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 1 月 21 日

Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!

Melody，7 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 1 月 15 日

We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.

Feroze，9 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 1 月 11 日

William，3 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 1 月 6 日

Shanice，1 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 1 月 2 日

I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.

Arica，4 晚行程

Expedia真实住客点评

8/10 很好

2024 年 12 月 31 日

We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.

Marisa，3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2024 年 12 月 27 日

Very happy with my stay. Sara, was very friendly.

Amy，1 晚行程

Expedia真实住客点评

10/10 绝佳

2024 年 12 月 20 日

Me gustó el espació, solo q sii mejoría la alberca de abajo

Ana，2 晚家庭旅行

Expedia真实住客点评

8/10 很好

2024 年 12 月 17 日

Loved everything except we needed more towels!

Antrice，2 晚浪漫旅行

Expedia真实住客点评

6/10 好

2024 年 10 月 4 日

Gran lugar, pero tiene dos detalles muy importantes. 1 la puerta tiene un espacio muy grande entre el suelo y la parte baja de la puerta lo que hace que se meta mucha agua cuando llueve y bichos. 2 el aire acondicionado está muy pequeño para el cuarto

Lester，1 晚浪漫旅行

Expedia真实住客点评

2/10 很差

2024 年 8 月 8 日

Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything

Quania，2 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2024 年 5 月 4 日

Amazing stay. Loved everything about it. Looking forward to going back.

David，7 晚行程

Expedia真实住客点评

4/10 尚可

2024 年 2 月 21 日

Pésima higiene, cuarto con cucarachas

A nuestra llegada no estaba disponible la habitación que reserve, me dieron otra y al siguiente día me cambiaron, cuando regrese en la noche encontré como 7 cucarachas en la habitación, les comente y dijeron que es normal jajaja, me realizaron cambio a otra habitación al siguiente día que tampoco fue de la categoría que reserve, y me realizaron un pequeño descuento en compensación, imagino que con eso creen que compensan todo lo malo pero no!!!

Diana Karen，4 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2024 年 2 月 12 日

This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!

London，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2024 年 1 月 21 日

Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable

ABI，4 晚家庭旅行

Expedia真实住客点评

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常见问题

可以免费取消我在艾瑞娜图伦的预订并获得全额退款吗？

艾瑞娜图伦有游泳池吗？

艾瑞娜图伦是否允许携带宠物入住？

艾瑞娜图伦是否有停车场？

何时可在艾瑞娜图伦办理入住和退房？

在艾瑞娜图伦及其附近有什么游览观光项目？

艾瑞娜图伦店内或附近是否有餐厅？

艾瑞娜图伦配备厨房或小厨房吗?

艾瑞娜图伦配备任何户外私人空间吗?

艾瑞娜图伦周边区域环境如何？

点评

关于艾瑞娜图伦的点评

很好

8.4

8.4

8.4