This was our family’s favourite hotel throughout our trip in Italy! The tall gentleman at reception was exceptional! He was so kind and helpful with figuring out transport to Lenno and Villa Dell Balbianello. Other staff were also courteous and friendly and we were never made to feel bad about our lack of Italian language. Location is amazing on the lake and within minutes to the Tremezzo ferry dock. Our room was spacious with plenty of room for our family of 4, and was very clean and smelled lovely. There was a window looking out on the lake which we enjoyed in the morning and evening. Bathroom was a good size with a bath and shower head. We were worried about making a mess with the shower head since there wasn’t a curtain so everyone just bathed which was perfectly fine. We thought it was so cute that the rooms have individual names. Breakfast was absolutely delicious and we still reminisce about the quality of the made-to-order eggs (different styles) and the best crisp bacon we have ever eaten! The continental spread was delightful with croissants, tarts, breads, meats, cheeses, and smoked salmon. Excellent cappuccino and juices. There are nice restaurants close by and Villa Carlotta is about 10 minutes away and exceeded my expectations. Amazing trip to Lake Como area and we would 100% recommend Hotel La Darsena!!