We had a comfortable stay, the hotel has a perfect location from the haram (Masjed Al-Nabawi and AL-Baqie).
The rooms were spacious, clean, and in good condition. Lefts were always available, which was a plus compared to other hotels.
The only comment I do have is regarding other guests. It was unpleasant to walk in the corridor to my room and find plates, a tray with some food, glasses or trash bags next to some rooms. This wasn't very pleasant, and the hotel admin should be strict on this matter. Guests can keep their empty plates, trays and trash in the room for the next day or call room service to collect it.
I am not talking about one room; unfortunately, this was a common practice that has to be addressed.