The attitude towards me (Asian) and other white customers is clearly very different. Makes me very uncomfortable and ruined my stays.
First thing, do not trust the hotel’s response and waste your time on replying to the by phone. I saw their reply to my review requiring more information, so I called them at the provided number but the person who answered just simply disappeared after I spelled my name to her. Definitely not respectful. And you can feel they don’t care about the reviews.
Second thing, more details on the attitude thing. I arrived at the hotel for check in and a male receptionist assisted me. I saw how he treated other white customers with big smiles and very patient and very passionate. However, he was not very happy in face when he talked with me. And he did several things that make me very uncomfortable:
1. Never explained how to use ‘destination fee’ to me. I heard some pieces of information about it when he and other receptionists talked with other customers and asked another receptionist next day for more details such that I can use my $30.
2. When he explained how to use the elevator to me, he kept asking if I have questions about the elevator even after I told him I understood and have no questions. He treated me as if I was an idiot. Rude and disrespectful.
3. His happy face( towards another two white customers) changed at the first second when he started to talk with me. It's definitely not my duty to tolerate his attitude.
Clarice
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 12 日
Excellent location plus smart and friendly staff
Excellent location, just one street next to my Broadway show theatre. I love the hip design. The staff are friendly and the restaurant worth trying. The stay there definitely perfect my trip to NY
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 3 月 27 日
great location and friend stuffs
yumin
yumin,5 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 12 日
Zekai
Zekai,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 2 月 28 日
Fair Deal
Overall a good experience with modern and new interior and enjoy the lobby design so much. It's a warm and cosy style.
Close to Time Square which is quite covenenient if u travel around. Cons are the screens/monitors can be quite bright even u closed the bind.
Shower water is not hot enough. Other than that the bad , beddings and television version are all good.
Had a great stay - hotel is in a good location with close proximity to many different subway lines. Given the shower and bathroom situation (basically frosted sliding glass doors that open out into the room) not sure I would recommend for just casual acquaintances as you have to step out of the shower into the room to get a towel. As a single traveler it was ok. The rooms were clean and were serviced every day.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Samuel
Samuel,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Quiet, clean hotel in a great location! Wish I had known that ‘wall bed’ meant Murphy bed - never as comfortable as a regular bed. I’ll be sure to stay here next time I come to NYC for theater.
cesar
cesar,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
Eva
Eva,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 14 日
Trip was good friendly staff room was too small for my liking
Inderpal
Inderpal,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 14 日
Cara
Cara,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 13 日
Razoável limpeza bem ruim, sem reposição de itens como shampoo e sabonete… ar condicionado muito barulhento, falta de clareza nas taxas cobradas na acomodação.
Vitor
Vitor,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 11 日
the shower and toilet were see through and there was mold in the shower. The bartender was also rude
Erica
Erica,6 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Very nice
lorene
lorene,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
真实旅客
5 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
The room was very small. The air conditioner wouldn’t go below 19°C, and due to the location, it was quite noisy.
The staff were good, but the cleaning crew was absolutely outstanding.
However, because of the reasons above, I wouldn’t stay at this hotel again.
OKTAY
OKTAY,10 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 7 日
Great location, modern amenities, but housekeeping didn’t replace basic items like body wash, shampoo, and conditioner. Didn’t have a bath mat on second day, and some small items went missing from my bag, which was the most troubling out of the entire stay.