Disappointing facilities, room rate is over-charge
Facilities is wear and old, the bathroom/toilet slide door is shaking and could not close completely, the gap cause leakage of bad smell to the bed which is close to the toilet door. The washing basin is too small causing splash of water when washing face or brushing teeth. The space is too small for 3 person room which no space to place 2 medium sized luggage suitcases. Heater is far from the double bed which is not warm enough during the night at 0 degree. Wi-Fi always disconnected.
Price is comparable to 3 star plus hotel for the nights of Friday and Saturday, too expensive and can’t be acceptable to pay for poor facilities.
Chi Chiu
Chi Chiu,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2019 年 6 月 30 日
A friendly and helpful staff.
The lady at front desk was super helpful! I forgot her name. But still remember she patiently told me about the facility in the dining area. She cleaned up all the cups once again. She called the taxi for me to the Gatwick Airports with a very low price the next morning . Thanks again!
A pocos minutos del Palacio de Buckingham, cerca de la estación Victoria, lugares ricos para desayunar!!
Giovana Berenice
Giovana Berenice,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 17 日
Fanns både hårfön och ett litet kylskåp på rummet. Hade nytta av bägge. Nära till Victoria Station.
Katarina
Katarina,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 11 日
Limpeza boa, porém quarto super pequeno, mal tinha espaço pra abrir a mala, eu e minha mãe no quarto e mal dava pra andar.
Não tem um espelho na parede de corpo inteiro.
Enfim, foi ok, mas tem muito o que melhorar.
Sheila
Sheila,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 8 日
guillaume
guillaume,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 27 日
I was disappointed with the reaction from the proprietor on arrival when I tried to explain that due to a positive Covid test my friend could not take his room which I had paid for! The lady just said ‘no refund’ no explanation just go. The room, Tv not working shower height slide came off the wall. No heating no headboard it was very depressing. Would not ever stay again
Kevin
Kevin,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 25 日
Zöe
Zöe,2 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 22 日
Nicolas
Nicolas,3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 22 日
laurie
laurie,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 22 日
Paul
Paul,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 17 日
Pros: Room was very clean and in a great location. Checkin was easy and pleasant. Price was right.
Cone:
Key was difficult to use in door - had to swap it for another one. Patches on walls and electrical outlets attached with duct tape. Room had the world’s smallest bathroom! One of those 1970’s afterthoughts. Could barely stand in it and brush your teeth. Shower head was broken so had to prop it up against the wall, but had decent hot water. Happy to have window that opened but no way to control the heat so keeping it open meant the heat was on full steam which made it even hotter.
Angela
Angela,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 19 日
The room was ok but there is a sign to say hot water can take up 10 mins to arrive in the room, it never did get warm so we had to wash in cold water.
KAREN
KAREN,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 12 日
No, not really
Needed digs for two nights, for the Iron Maiden gig at London Stadium. Booked late, and this was virtually the only place in central London that I could almost cover by using bonus nights. The place is very worn down, the room did not feel very fresh/clean, the en-suite bathroom (i.e. the shower/loo cabinet in the corner of the room) was claustrophobia inducing, and leaked water rahter generously. I do not travel to spend time in hotels, and I am not very picky, but I will not return to this place.
Dan
Dan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 4 日
nice place, staff very friendly
KAREN
KAREN,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 30 日
The following is what I experienced during my stay. One of the worst hotel stays that I have ever had!!!!
- Sink in my room had very low water pressure it was not useful for practically anything…
- Instead of a proper hand towel hanging in the room by the sink, there was tissue paper provided. In fact, I asked a couple times for a hand towel and was provided a dirty one and second time the employee couldn’t find one.
- Body wash in the dispensers were often low.
- The shower was occupied on my level. I went to 1st level to the larger bathroom. The shower bracket holder for shower head was disconnected and shower drain was plugged during the time of use and water flooded onto floor. Manager didn’t bother fixing issue.
- The very old house phone in the room didn’t work to call front desk and needed to walk down multiple flights of stairs every time I had a request for service.
- I had intermittent issues opening and locking my room. I was concerned about the security of my room because they use skeleton keys In fact, when I arrived the employee that assisted me upon my arrival also had an issue opening the room.
- The window for my room didn’t have a screen and needed to stay open due to the extreme heat during my stay. Insects the entered the room. Staff provided a fan, but the fan noise prevented me from getting to sleep.
- Safety issue. I was informed the front door to the hotel should be locked after a certain time. The times that I came back late door was unlocked.
Eric
Eric,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 27 日
Kelpo hotelli. Ei mikään paras, mutta kelpaa paremman puutteessa.
真实旅客
4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 24 日
Song
Song,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 18 日
Non aveva un bagno in camera
Klemend
Klemend,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Alma
Alma,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 12 日
Malte Volker
Malte Volker,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 8 日
The property is close to Victoria station and walking distance from Buckingham palace. Everything was good for the price, clean, staff so sweet, the only reason for 4 stars is just that the sink was so small that I could hardly wash my hands in it nevertheless the face. And it looked more like a house with a few tiny rooms
Arnela
Arnela,4 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 7 月 6 日
The room was not what was advertised. I had to drag my suitcase up 5 flights of stairs with no help. Got to the room and the bed was a single, mini fridge that was unplugged, rotted windows, taps loose and dripping, could hear my neighbours through thin walls, semi open sockets. Worst place I’ve stayed. Actually didn’t stay the night, left a few hours after check in.the photos made it look spacious and like a double bed, it was basically a water closest. I just couldn’t believe it how bad it was. Couldn’t upload photos but have emailed.