Our experience at this hotel was absolutely dreadful. Upon entering our room, number 301, we were utterly shocked by the room's condition. The floors and walls were entirely filthy and bore no resemblance to the images displayed online. The room reeked of a nauseating combination of musty carpet, smoke, and chemicals. We couldn't bear to spend a single night there and were forced to find a new hotel in the middle of the night.
What was even more disheartening was the lack of alternatives or any other room being offered, despite our request. The staff provided no counteroffer.
Furthermore, we had paid for five days in advance, yet the room was not occupied for even a single minute. This is not just unacceptable but a clear waste of our money, as the hotel refused any cancellation for all five days. Customer friendliness or leniency is nonexistent here; it appears to be more about deception.
Additionally, the hotel lacks an elevator despite having four floors and proved extremely difficult to locate. The reception area shown in the photos was nonexistent, replaced by a cramped office with an ironing board, sink, and office desk.
The hotel is located in one of the most undesirable areas in Izmir, a fact later confirmed by locals in the vicinity.
It's truly regrettable that our experience at this hotel was so dismal. We cannot, in good conscience, recommend it and certainly will not return.
