The Salento Winery Lodge has so much potential but there seems to be a few teething problems with staffing, processes and infrastructure.
We had no working WiFi for the duration of our stay (3 days), the bath in the junior suite looks very welcoming, but the water wasn’t hot or powerful enough to be able to run a warm, let alone hot, bath.
There were issues with the timing of our room being cleaned/not cleaned each day, and there was general disorganisation with staff during breakfast with requests/orders being overlooked etc.
I informed the one English-speaking staff member of our early check out the day before but there were no customer facing staff available on check-out.
The owner was also very keen to make use the facilities at the same time as guests - both he and his mum, which did impact the feel of a ‘boutique’ experience.
Also alarmingly, one of the buildings seemed to have a cctv camera pointing directly at the lol area.
Beautiful pool area. The suites will benefit from another year of plant growth to provide privacy from the pool area.
