Everything was excellent — the room, the breakfast, and the shuttle to the airport.
Oleksandr
Oleksandr,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 1 日
Room is clean bed is comfortable breakfast is poor
Mahmut Vefa
Mahmut Vefa,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 25 日
Temizlik yoktu dört gün boyunca odaya bir kez bile girilmedi kişi sayısı kadar havlu yoktu kahvaltı iyi değildi ve cam bardaklar çatal ve bıçaklar kirliydi kalkan misafirlerin masası silinmiyordu asansör tabanında kuruyemiş artıkları dört gün boyunca durdu tavsiye etmiyorum
Özcan
Özcan,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 15 日
Jacob W
Jacob W,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 13 日
menderes
menderes,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 7 日
HACI NECDET
HACI NECDET,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 5 日
Hava alanı transferi olması ve çok hızlı, hizmet harika. Otel temiz, resepsiyon Elenaz hanım, ilgili güleryüzlü. Karşılama çok iyi Müjgan hanima çok teşekkürler. Kahvaltı servisine bakan bayan enerjisi harika, güleryüzlü hizmetlerinden dolayı tüm ekibe çok tesekkürler.
Devrim
Devrim,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 5 日
The only positive was the location near the airport. It’s noisy, no soundproofing, mediocre cleaning and very small room. They also refuse to provide pick up from airport which I have already paid for through hotels.com
Chafia
Chafia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 29 日
Always Excellent Service and Pleasure to stay here now my 4th stay in 8 months.
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 27 日
Ellen
Ellen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 25 日
Cem Ali
Cem Ali,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 25 日
Ich bin Vegetarier. Daher ist ein Ei und Wurst nicht mein bevorzugtes Frühstück. Es gab auch Haferflocken und ein bisschen Milch. Sehr eingeschränkte Möglichkeiten, da die Kleinen Portionen bereits zugeteilt worden sind.
Sonst war alles in einem guten Zustand und der Service war exzellent. Am Essen sollten sie noch arbeiten. Das Essen am Abend wurde zugeliefert und war sehr teuer. Qualität mäßig
Bianka
Bianka,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 23 日
Petit dejeuner tres lumite vous etes rationne a part le cafe qui et offert
samir
samir,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 19 日
Simone
Simone,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 17 日
Mikael
Mikael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 16 日
robin
robin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 12 日
Juliana
Juliana,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 8 日
SERVICE WAS GOOD, VERY NICE PERSONAL
JOSE ANTONIO
JOSE ANTONIO,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 7 日
We are writing to express our dissatisfaction with the deceptive practices of Heaven Premium Airport Hotel in Istanbul. In March 2025 we booked and paid a room for October 1, 2025 with conformation. When we arrived in Istanbul Heaven Premium Airport Hotel even send email on September 28 and October 1 to confirm the booking for Heaven Premium Airport Hotel. But when we took the hotel shuttle to the hotel instead we were taking to Lenora Airport Hotel which is significantly smaller, cheaper and without breakfast service. We talked to the person-in-charge with the Heaven Premium Airport Hotel on the phone and his responded that the hotel is overbooked and refused to provide us a room at Heaven Premium Airport Hotel . He only offered us the shuttle service to the hotel for breakfast and take us to airport.
Next day we were shuttle to the Hotel for breakfast the reception in Heaven Premium Airport refused to offer us the shuttle to the airport after we finished breakfast. So we have to take a taxi. We were very unhappy with this arrangement and felt that it was not a suitable replacement for the hotel we have originally booked .We are seeking compensation for the inconvenience and mental stress caused by this experience. Your attention to this matter is appreciated. Thank you.