6/10 好
2025 年 9 月 24 日
Service was poor!
The hotel is in the middle of nowhere, however it's 10-12 minutes drive to the city centre, so although it was a bit disappointing, it wasn't the end of the world.
The hotel wanted to charge for the use of an iron, for drinking water, and as we are Muslim, there was a charge for the use of a prayer mat... (used a bath towel)
Out of principle, we bought our own drinking water, and did not use any of the hotels chargeable options.
We were there 3 nights and on night 2, there was no running water from about 11pm to 7am. This same morning just as they got the water running, we asked if we could come down for breakfast 10 or 15 minutes earlier as we had booked a tour guide and they were collecting us shortly after 8:30. Their breakfast open time was 8:30am.
Keep in mind they have to cook all the hot food and have it ready to go for 8:30 it was no big deal, but the hotel manager said no. If we wanted to have an early breakfast we had to book room service (we only wanted a bit of toast and tea) and the charge for the room service was 20 Euros per person.
We argued and they said they would allow us only coffee or tea.
We all went down to breakfast and there were 2 members of staff stood watch and told use we were NOT allowed to have any food already layed out other than the agreed tea. We ignored them, had breakfast and this was the end of our relationship with the staff. They were unfriendly and couldn't wait for us to leave, and the feeling was mutual.
Irem
Irem，3 晚家庭旅行
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