Juan Carlos and Anita at the front desk were just incredibly warm yet professional. They were quick problem solvers. Please ask them to request Laura for an in room massage. Laura’s an experienced professional massage therapists for 10 years now and it shows. I’ll be back!
Teresa
Teresa,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 24 日
Aimee
Aimee,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
La recepcionista de nombre Ana Sofia, es excelente en atención, felicidades
NANCI G DEL C
NANCI G DEL C,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
I highly recommend it
Great price , great location, very clean , equipped with kitchenette, great roof top pool with outdoor grill . Great security, great friendly front desk service
Marisela
Marisela,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
Jose Alejandro
Jose Alejandro,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
Boa opção perto da 5 avenida
Apartamento espaçoso, com boa localização. O chuveiro é fraco e a água faltou em um dos dias, bom se certificar antes de reservar.
MARINA
MARINA,8 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 18 日
Atzin
Atzin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Excelente el lugar y la habitación, tienes todo lo que necesitas caminando.
Oscar
Oscar,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Regresaremos
Nos gustó Playa, el hotel estaba relativamente cercas de la 5a Avenida y hay una terminal de ADO cercana, pero no supe hasta el regreso 😊 aunque se oían ruidos en algunas habitaciones, como si movieran algo y no dejaba descansar bien!
Isaac
Isaac,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Muy buena atención
El servicio del personal fue excelente, la persona de recepción Juan Carlos muy amable, muy servicial y desde que llegamos al lugar nos llenó de muchas atenciones y sí recomiendo hospedarse en este hotel, nosotros vinimos en familia y todo excelente.
Ned
Ned,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Eleanor
Eleanor,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Everything you need
Nice stay comfortable rooms
Bruno
Bruno,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Férias bodas
Gostei muito da acomodação. Super recomendo
Athilla
Athilla,6 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 1 日
Fallen on hard times
This hotel use to be great! It has fallen on hard times. Towels are dingy and stained. Walls are cracked and paint is peeling. Front desk doesnt honor your room type reservation, they give you what they have available. There are plenty of better options available in Playa del carmen
Jerome
Jerome,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 27 日
Muy padre la atención del personal, las instalaciones de lujo, todo muy padre.
Excepto (no sé si sea pet friendly, por que por ningún lado cuando reservé decia) pero no me gustó que trajeran un perro en el área de alberca y menos que lo tuvieran en los camastros tipo camas.
Alberto
Alberto,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Lugar cómodo
Hospedaje en buenas condiciones, cómodo y cerca de la quinta avenida a pie, cerca de la terminal ADO alterna
RUBEN SERGIO
RUBEN SERGIO,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Excelente, el servicio de Michelle, Edgar do Y Juan Carlos es de primera, gracias
Hector
Hector,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Excelente ubicación
Excelente ubicación muy cerca de la Constituyentes y muy cómodo
Francisco Javier
Francisco Javier,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 21 日
Beautiful property
We had great service from the staff. The man at the front desk was very helpful and would assist in getting us a taxi. The property was beautiful and the rooms looked just like they did in the photos online. The roof garden pool area was my favorite. You could see Cozumel from the rooftop. I enjoyed watching the cruise ships sail away from there. There are many restaurants within walking distance along with a drop-off laundry service. Things that I wish I had known before.. We were asked not to flush any toilet paper down the toilets. Having 4 in a room, the smells were not great. We bought extra trash bags to close up because the bathroom only had a tiny trash can. Daily room cleaning was a must! The beds are firm and the blankets are very thin. The AC worked great in our room and we had no issues there. The hot water was not reliable, it was there sometimes and other times no. Our room's safe was closed when we arrived and after asking 4 different times it still was not opened so we had to use our family safe. But if we had no other family in another room this would have been a big issue. Overall a good stay and our group had 5 rooms total and all said would stay again.