This hotel exceeded all expectations! The staff was phenomenal. Not only were they professional, kind, accommodating and super helpful but they are talented! One of the front desk staff is the artist who created the incredible paintings that adorn the hotel and Rachel (an aspiring bakery owner), the woman who runs breakfast, and another lady in the kitchen (also a baker who’s name I don’t remember) made all of the bread and pastries AND left a lovely gift of cookies and biscuits in our room! Breakfast was outstanding! The location could not have been more perfect, it’s an easy walk to every major site in town with tons of great restaurants a stones throw away. The only challenge we encountered was driving to the hotel. The town has permit restrictions and confusing streets if you’re not familiar, which we weren’t. The hotel website has easy to follow directions but we didn’t know because we booked through an outside source. IF you drive yourself into town definitely check the website for directions to save yourself the stress and confusion. They work with a nearby parking garage that collects your car, handles the permits and store the vehicle during your stay which made the process easy and convenient. I can’t recommend this hotel enough, what a wonderful experience. We will absolutely be back should we ever find ourselves back in Florence.