I had one of the worst hotel experiences I’ve ever encountered at Hotel Pueblito Vallarta. From the moment I checked in, the property was plagued by unclean conditions, broken amenities, and unresponsive staff. Housekeeping never properly cleaned the room, and I had to personally retrieve clean sheets from the front desk multiple times. Toilets clogged, the hot water was unreliable, the air conditioning barely worked, and the refrigerator didn’t keep anything cold. Even the in-room safe was broken on arrival and wasn’t replaced until days later.
Despite raising these issues repeatedly with staff, nothing was resolved. I ultimately checked out a day early because I could no longer tolerate the conditions. I expected basic hospitality and cleanliness, but this hotel failed across the board. I’ve requested a full refund and urge others to avoid this property entirely.