Beautiful property and great stay! We loved the natural beach that had clean areas to swim and coral/fish and tide pools to explore. The food was average, some a la carte's better than others...we enjoyed the Japanese and Brazilian restaurants. Service was good overall. Some of the main pools were cold, but the family pool was nice...a bit busy with kids and toys mid-day though. We enjoyed the help from the butlers. Wish they had 2 Queen beds instead of double beds..it was tight for sleeping. Overall great experience.
Loretta Catherine
Loretta Catherine,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 13 日
We stayed at the Grand Palladium Kantenah in the Family Selection portion of the resort for a week with two other families over New Years.
The had a great New Year’s party for the family on the beach and overall our stay was great.
What is great about the resort:
- Family Selection allowed you to access the entire resort and all restaurants
-The Nest buffet for breakfast was by far the best. El Gran Azul didn’t have as many options for breakfast but was good for lunch.
-Es Niu at the Family Selection pool was great for lunch as well
-temporary pool side grills were set up on certain days and food was great
- kids enjoyed the bowling and the Wibit in the Colonial Pool but both were for an extra charge
-beach in front of the family selection was great! Soft sand with little coral/rocks & could see fish in the water
- Helios at the TRS section had by far the best lunch buffet
-white sands pool was the best
What could be improved:
-it was difficult to get reservations for our group at the a la cartes (group of 12)
-it was almost impossible to get chairs at the colonial pool even when you showed up at 8:30am
- The Nest we waited over 2 hours for our food including one of the children in our group who had allergies and couldn’t eat from the buffet
- Le Adelita - the food was not good. The fish smelled and was not fresh and no one enjoyed/finished their meal
- Las Olas for lunch - hotdogs had congealed fat on them and not many options
-Colonial pool was too deep.
Brittany Rae
Brittany Rae,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 11 日
All was great!
Aleksey
Aleksey,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 11 日
Family selection was amazing. When we booked it we had no idea the VIP status that came with it. Which was a great perk. 24 hr butler service for your villa and private beach locations. So much more. Honestly it was all amazing. Would definitely go back. Thank you Maximiliano and Erick for all you did! You made our trip perfect!
Shirley
Shirley,8 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 11 日
Al a carte wasn’t the bwst, besides the steakhouse
Daniele
Daniele,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 5 日
Jessie
Jessie,10 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 3 日
Great resort with a pristine beach. Lush landscape makes it so beautiful inside the property. A wide selection of restaurants. Plenty of activities available. The room service is excellent. We greatly enjoyed our stay!
Anil
Anil,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 1 日
Todo excelente!
JENNIFER
JENNIFER,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 29 日
Highly recommend! This was not our first rodeo. We received great service and amazing dining options! Our pool waitress, Maria, was phenomenal, even taking the time to learn our names and teach us a bit of Spanish!
Courtney
Courtney,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 28 日
Thank you for making our vacation so wonderful! The staff was so kind, the food was amazing and the cleaning was really good. We hope to go again!
Angela Maria
Angela Maria,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 23 日
I would highly recommend this resort. We stayed at the family selection swim up room. Abraham was our butler and he was so pleasant to deal with and checked in often. Maria at the Es Niu pool was so friendly and always had a smile. The food was delicious and there was always something to do. I would choose this resort over and over again.
Karlee Ann
Karlee Ann,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
Jianli
Jianli,4 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 20 日
Bueno por el precio
En general todo bien , personal muy amables, buena comida sobretodo en los restaurantes de especialidad , se nos complicó mucho el transporte entre las áreas
Jaime Eugenio
Jaime Eugenio,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 20 日
Christopher
Christopher,8 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 4 日
Very kid friendly. Clean. Great staff! Our butler Christian was phenomenal!
Melissa
Melissa,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 1 日
We will return! We visited in October and the resort and staff were amazing. Mr Paris, concierge for building 40 was very attentive and helpful. There was a mix up with the room situation and the manager Beatrice was so accommodating and followed up to make sure the rest of stay was positive. We traveled with two 9 year olds and all of us rated the experience and resort 10/10! I’d recommend it to everyone!
Leticia
Leticia,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 23 日
Ferias em familia
Hotel bom, estrutura muito boa só tenho uma critica que é referente ao check in e check out que poderiam ser melhores
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 22 日
Yuliya
Yuliya,9 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 21 日
Andi
Andi,7 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 20 日
Emmanuel
Emmanuel,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 15 日
Jose
Jose,6 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 14 日
The property over all is beautiful, the only issues we had is with smaller kids, we found it very inconvenient to have to take a shuttle to get around the resort. The shuttle system was very unorganized and was very limited, rarely came to pick people up. They should have signs on each shuttle so the guest know which one they can get on. The check in process took way too long, they only had one bell boy for the entire lobby. They need more staff to help. The shuttle service messed up as to which shuttle we were supposed to take to get to our room. It was very unorganized. We had some random guy call us in the morning saying please meet us at the main lobby for a special gift for our kids then when we went the lobby staff had no idea what we were talking about. Then the tourists bookers say yes come do a time share and try to do a presentation and did not give any gift. They called again the next morning saying the same thing like come down we have a gift for your kids. It was creepy. But over all the resort itself is very nice has good dinner options and drinks were great.
Amanvir
Amanvir,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 9 日
We stayed at the Family Selection and we loved it. So many extra perks: Private Butler (awesome- saves you so much time and hassle), private pool (very elegant and cool- keep an eye out for monkeys on the palm trees), Nest Restaurant (food made better and private menu available) Also, access to all resorts, including the TRS Adult resort (sexy and cool with salt and infinity pool). Everything was amazing and the beach was beautiful. The rooms were updated and elegant. Kids loved it (10 and 12 years old). Night shows could have been better. Everything else was top notch!
Michal
Michal,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 31 日
We loved our stay! The staff was so nice and the property was absolutely stunning. My toddler enjoyed the water park and all the activities around the resort. We will be back.