We booked this hotel outside of Chicago hoping for a little luxury and a nice pool for the kids. But it was not what was posted online: the pictures on Hotels.com were not the pictures of the hotel we arrived at after a 6 hour drive. We were disappointed. The pool gave our kid a rash and the pool pictures looked nothing like on the website. We felt scammed. There was no streaming TV and our toilet clogged within minutes and we were told to unplug it ourselves (the lobby had a plunger). We didn't blame the staff but poor management from above. The price was way too high for what the hotel offered. Thumbs down.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 14 日
Bring your iPad
Smart TV in room but couldn’t connect to streaming services despite creating a Samsung account. Calls to front desk, housekeeping etc resulted in automatic busy signal. Calls to hotel from personal phone also just had a busy signal for more than an hour. Stopped down at front desk and was told streaming wasn’t available and guests could only watch a handful of channels on live tv. (Judge Judy, anyone?). 75% of parking lot was cordoned off for a paving project so it was fortunate there was an adjacent shopping center to park in.
Alice
Alice,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Kejuan
Kejuan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 6 日
We just stay there for a night, nice welcome, very clean and comfortable room/bathroom. However pretty loud traffic. Decent and diverse breakfast, not fancy.
Globally it was good and will stay again.
Anne-Marie
Anne-Marie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Jorge
Jorge,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
Nice staff very friendly and helpful.
Room was nice. Pool area clean and tidy. Excellent breakfast