這個是劣評的,而且評價有點長,請讀者們見諒。
我的故事部份:
因為這次旅程是渡蜜月,所以一早我已在二月份安排好全付房錢,到六月四日 check in 入住三日。
時間上,六月四日當天,我是從維也納坐晚機去到羅馬,到hotel san marco 已經是六月五日凌晨兩點鐘才check in。
當我凌晨兩點check in 時,慘痛經歷就開始,
hotel san marco 的職員對我說:我房間的廁所壞了,而他們也沒房。所以轉介另一酒店給我們。那間酒店是在一分鐘路程距離的,酒店名字叫 Hotel Galles。
我當時心想:(現在都很晚了,老婆也在,所以我選擇了轉介酒店,安頓好老婆大人,明天再算)
那後來去到 hotel galles check in,也是沒紀錄,所以hotel galles staff 就打去hotel san marco 傾和安排。當我入到hotel galles 安排給我的房間後,房間質數極差(不詳細說明),整體感覺只是一間賓館。當時最緊要做的事不是投訴,而是安頓好老婆大人。
因為房間質數落差太大,當然要轉酒店或房間,到第二天醒來,大約中午時間,我又去 hotel san marco check in , hotel san macro staff 說我們已經入住hotel galles , 所以不能再轉入住 hotel san macro 。當時要求一位經理,那位職員說:沒有經理,我當堂嚇呆,心想:一間3星酒店,中午時段竟然沒有經理當值。讀者們看到這裡,你們還敢訂此酒店的房嗎?
當時我有用手機apps check ,hotel san macro 是有房間給我去訂的,價錢是 hotel galles 的兩倍。
我老婆對我說:(我們錢是一早已付足夠,住是差質數,真心是太委屈。)
整件事上,hotel.com 完全沒有問題,只是酒店做生意的方式不誠實。
我回到香港後,我致電去hotel.com 說明發生了此事,那位員工很好,很明白我,也建議我如果再有下次應對的方法,心靈上也得到安慰。謝謝你喔!所以我仍會用hotel.com來訂房的。
真实旅客
3 晚浪漫旅行
8/10
The hotel is near the "Castro Pretorio" MRT station. The breakfast was good.
WO FU JAMES
8/10
真实旅客
3 晚行程
10/10
John
1 晚行程
10/10
Marc-Francois
3 晚结伴旅行
10/10
Marie-Pierre
4 晚行程
10/10
Staff were great,the room was clean,towels were changed every day,the bed was made up every day.10 minutes walk from the train station. A supermarket just around the corner.
Great choice for breakfast.And reasonable priced
colin
5 晚家庭旅行
10/10
真实旅客
3 晚家庭旅行
6/10
Takahiro
4 晚行程
8/10
真实旅客
3 晚行程
10/10
Close to places we want to be.
Loida
2 晚浪漫旅行
10/10
The hotel is 5 minutes walk from the train station Termini and subway. Very good choice of restaurants nearby. Staff was efficient and fast. Room was large. Breakfast offer a large choice of food a d beverages.
Ivana Maria
1 晚行程
8/10
DONG HO
1 晚行程
8/10
Staff atencioso, prestativo e gentil, porém apenas 1 atendente na recepção, o que gera demora no atendimento.
O quarto é entregue impecável, mas notei q os banheiros não são limpos.
Fora isso o hotel é uma graça, e o quarto com sacada deu um toque espetacular. DO LADO do metrô Castro Pretorio.
O café da manhã é PERFEITO.
Voltaria a me hospedar lá mesmo com os pontos negativos.
PATRICIA
2 晚行程
6/10
Kevin
2 晚行程
10/10
Conveniently located, reasonably priced, clean. Tiny elevator only houses 2 people with bags.
Anna
3 晚行程
6/10
Despite a confirmed booking from Expedia, the hotel did not have my booking when I checked in. They eventually did find the Expedia booking but had apparently forgotten to enter it on their system. Fortunately they were still able to accommodate us.
Kristian
1 晚家庭旅行
4/10
NAO TEM ONIBUS DE TRANSLADO PARA O AEROPORTO. NOS PAGAMOS TAXI. EU ACHEI O ATENDIMENTO MUITO RUIM,
ogma
3 晚结伴旅行
10/10
Great 3 stars hotel, close to metro station and in a great neighbourhood. A lot restaurants around. Not to far from Roma Termini. We where three and we had a big room.
Gabriel
3 晚家庭旅行
8/10
A nice little hotel in a very convenient location situated close to Termini railway station. Very clean and the staff were friendly. Would definitely stay again. Thanks
Chris
1 晚家庭旅行
6/10
Roberto
2 晚行程
2/10
They did not have a power and we been told we can’t stay there due the power luck and we never got refund or phone call or email about it