I had a problem with being bumped years ago from a Hampton because they were overbooked. I had booked over a month ahead of time. I have not had problems since then until our latest stay. My husband, in-laws, & I booked an accessible room with 2 queen beds for 1 night. We just needed a clean, comfortable place to sleep & to shower that had a handicap accessible bathroom. We knew we would be arriving late, so I called earlier in the day to let them know our estimated time of arrival & was assured all was good. When we checked in, the young lady at the desk was very welcoming & efficient. She gave me the key & told me that my room with a king bed was just down the hall. When I explained that I was supposed to have two queens with an accessible room, she started looking & discovered that because they were overbooked, we had been bumped to a different type of room, then said that I should have received a phone call from the manager earlier that day about it. I did not receive a phone call. There were no other rooms to switch to. It was that room or nothing & it was 11:00 in Childress, Texas. We tried, but there was no way that my husband or FIL could sleep on a sofa bed with their backs & the toilet was so short that there was no way my FIL could use it by himself. My in-laws chose to drive home another 2 hours in the middle of the night instead of staying for us to enjoy breakfast together in the morning before parting ways because we were bumped from an accessible room.
