House keeping wasn’t included as part of the stay. It’s common sense that for 5 days people are going to stay in a room, it’s bound to get dirty, cleaning will be required however reception advised there’ll be extra charges for cleaning. Items like vacuum cleaner and mops were not even provided.
Sanjida
Sanjida,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 29 日
Fridge didn't seem to be very cold. We later pulled it out of the wall cabinetry to find that it wasn't even plugged in. Also, no hot water in the shower on our first night. This was rectified the following morning.
Necia
Necia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 19 日
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
The rooftop pool area was wonderful and the rooms were nicely kept and had good amenities.
Very poor customer service and communication. There is no reception or front desk- all online system. Our washing machine broke on day 1 of our stay ( and we had purposefully booked an hotel with a washing machine as we needed it) and despite communicating via hotels.com and informing cleaning staff daily no one came to fix or even look at the washer.
BBQ area was lovely however we could not use this because you needed an extra key providing to unlock the BBQ, again we communicated with the hotel through Hotels.com however no one replied with how to access the BBQ, it was only another resident informed us of needing a key. This meant for the whole week we could not access those facilities.
Nicholas
Nicholas,7 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 12 日
베개커버가 더러웠습니다.
바퀴벌레가 나왔습니다.
2일 숙박했는데 housekeeping을 요청하지 않았지만 들어왔고 킹 베드를 트윈베드로 바꿔놨습니다.
Hye bin
Hye bin,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 11 日
Shirley Gwen
Shirley Gwen,8 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 11 日
Everything was great.
lisa
lisa,2 晚结伴旅行
Lastminute真实住客点评
2/10 很差
2025 年 12 月 1 日
Kirrily
Kirrily,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 18 日
Andrew
Andrew,3 晚行程
Wotif真实住客点评
8/10 很好
2025 年 11 月 16 日
Paid parking through an outside company. Instructions on how to enter not clear. Intercom didn’t work, lucky Rambla responded quickly with options and came to our rescue. Online parking instructions not current and didn’t work. Not impressed with parking company
paulette
paulette,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 11 月 15 日
Arlene
Arlene,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 11 日
Jesse
Jesse,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 11 日
Samuel
Samuel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Amazing customer service
Kiran Deep
Kiran Deep,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 10 月 31 日
Worst hotel EVER! Beds are super thin old and hard as a rock. Keycard entry is super frustrating and annoying so is the parking. Walls super thin can hear everyone and their business, lobby and elevator is super hot smells like old people and my room was absolutely disgusting cigarettes on balcony bathroom dirty sheets definitely was not changed. Communication is done via phone or text no one at actual property. Iv requested a refund for 1 night stay and I’m being rejected absolutely horrible hotel. I’m Aussie also guess this is what happens when our country is being over taken by these people. If you know what I mean you know what I mean…..
Tayla
Tayla,2 晚浪漫旅行
Wotif真实住客点评
10/10 绝佳
2025 年 10 月 28 日
I and my lil family of three loved our stay and didn’t want to come home lol
Soane
Soane,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 10 月 20 日
Kitchen setup is perfect and Clean rooms
yassir
yassir,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 20 日
We had a fantastic stay and would definitely stay again. We had a few issues with our electronic fob getting into our room a couple of times but it was all sorted quickly. Customer service could not be faulted. Highly recommend
Denise
Denise,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 10 日
真实旅客
3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 8 日
Great apartment in a central location with all conveniences close by. Excellent communication from the staff when we had questions. Would sta again.
Andrea
Andrea,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 10 月 6 日
yassir
yassir,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 10 月 3 日
The room was smelly.
The wifi weak and unable to cast to TV
The shower was for a disabled person with wheelchair type access.
When showering water went everywhere covering the bathroom floor.
The room we received was not dipicted in the photo when I booked.
Extremely disappointed and I am a regular traveller both flying and accommodation.
Rate this room and experience a 1 out of 10.
I would like to discuss a formal complaint and compensation options for this poor experience.