We recently stayed at the Country Inn & Suites on Yellow Brick Road and had a very good experience overall. Our room was comfortable. The front desk staff, particularly the younger men working during our visit, were courteous, helpful, and went out of their way to accommodate us. One even brought extra pillows to our room after noticing our kids trying to build a fort on the sofa.
The housekeeping team was equally thoughtful and flexible. They worked around our schedule and provided extra toiletries without us having to ask. Breakfast was not great, with hot options and cold. A staff member brewed a fresh pot of coffee when she saw guests waiting. The pool open. While the hot tub remains closed with no signs of repair soon.
But only reason for removing one star is due to the behavior of the older female Indian manager on site. She was unusually strict about towels. When we asked for more, she insisted we return the used ones first, which felt unsanitary and unnecessary. Her tone was dismissive and made for an awkward interaction. She also repeatedly asked us to leave a Google review, which felt inappropriate for a manager.
Aside from that, the stay was kinda pleasant and we would return.