The staff was very nice, however the hot tub which was the main reason we stayed here was not working and we stayed just 1 night for my husbands birthday. The bed was comfy, the bar tenders were super nice at Fox's as well. I did ask about maybe upgrading our room, they said they couldnt do that, which it was on a thursday evening. They did say IF we booked throigh them and not a hotels .com they could maybe give a small discount, which sire waa nice, however we booked on hotels .com and i dont feel that should matter.. also hotels .com was cheaper. But still expensive for the hotel/area, in middle of winter on a weekday. So thats why im only givung it 3 stars. We usually have a good time here when we do stay, when everything is working properly.