Paid for my room but at check in nothing available
I booked a room on Hotels.com for this motel. I paid for one nights accomodation with my credit card and received a CONFIRMED RESERVATION. Upon checking in, the property advised me that there are no rooms available so I had to stay somewhere else. After contacting Hotels.com they say "we are trying to get in touch with the property but have no reply", then, next thing is that a refund cannot be given as it was a room which there are no changes or refunds allowed. I want my refund as it is purely a mistake between Hotels.com and the motel. A week has gone by now with no resolution, I don't recommend this property.
Phillip
Phillip,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 19 日
Overall, very decent, and on par with the cost. Everything was clean and accessible.
Louise
Louise,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 6 月 10 日
On arrival could not check in as the Rix claimed our booking had been cancelled. Inconvenienced by drive on to next town for accommodation & multiple phone calls to obtain a refund. Do not recommend.
Catherine
Catherine,1 晚行程
Wotif真实住客点评
6/10 好
2025 年 6 月 1 日
Our biggest issuse was that we couldn’t get a meal in bistro as we hadn’t booked and were directed to go across the road for takeaway
The staff had a care factor zero
Interesting that we received an email via Wotif about their wonderful facilities especially the Britsro and how they looking forward to our stay
mark
mark,1 晚家庭旅行
Wotif真实住客点评
2/10 很差
2025 年 5 月 25 日
Did not stay Hotel cancelled my stay.
Liza
Liza,1 晚行程
Wotif真实住客点评
6/10 好
2025 年 5 月 6 日
Basically we got what we paid for. At 189cm the double bed was too small. The room was small, but adequate. A faint smell from the garbage was a bit strong. Great help the young fella though.
Richard
Richard,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 24 日
Loved the history and styling of the hotel and restaurant. Rooms were well kept and updated.
Belinda
Belinda,1 晚结伴旅行
Wotif真实住客点评
6/10 好
2025 年 4 月 5 日
Average
Last minute reservation due to weather.
Darren
Darren,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 21 日
closed to town
Raymond
Raymond,1 晚行程
Wotif真实住客点评
8/10 很好
2025 年 2 月 25 日
My stay was quite nice but odd there are no bedside lamps in the rooms. Aircon also noisy.