There were several issues with our stay at the hotel. If it were not for the exceptional customer service we received from Alex, our stay would not have been tolerable. I cannot say enough wonderful things about Alex and his kindness and compassion. It is what you would want in an amazing employee to represent your hotel.
Deborah
2 晚结伴旅行
10/10
It was wonderful experience staying at the Hilton Garden Inn. We particularly appreciated the customer service that we received from representatives Daniela and Kinara
Tarome
1 晚行程
10/10
Jeremy
1 晚家庭旅行
10/10
On Friday morning I went to the front desk and asked when they were able to if they could have someone come to the room to refill the shampoo and conditioner but no one ever went and refilled it.
Caitlyn
3 晚商务旅行
10/10
Caroline
3 晚行程
10/10
Amazing stay! Everything about this hotel was perfect!
Robert
2 晚行程
10/10
Jennifer
2 晚行程
10/10
Jeremy
1 晚家庭旅行
6/10
Sabrina
1 晚家庭旅行
4/10
Michael
2 晚家庭旅行
2/10
First off paying for parking about 30 dollars for parking yourself ridiculous. Check in was slow as hell
Samuel
1 晚家庭旅行
8/10
My stay was good outside of the late night yelling and slamming doors. The concern I had was with parking. I don't mind parking in the back of the hotel if there is a door accessible to come in the back. I didn't feel safe walking all the way to the front to get into the hotel.
真实旅客
3 晚商务旅行
6/10
The hotel was good, I had no warning that self parking was $28.
Charlotte
1 晚家庭旅行
10/10
Jediael
1 晚行程
8/10
I’ve only stayed a night and I would like say it was great. While the room was great. The phone inside the room wasn’t working, so
Amber
1 晚行程
4/10
Orosol
2 晚家庭旅行
10/10
Natalia
7 晚行程
10/10
This day was very nice. The room was very clean. There were enough towels. There was an iron and ironing board was a plus however you had to pay for parking which is a bummer but everything else was.
mary
2 晚行程
8/10
真实旅客
1 晚结伴旅行
10/10
Sara
1 晚行程
10/10
lynn
2 晚行程
8/10
Roberto
1 晚家庭旅行
6/10
No one would tell me how much is parking. Paint peeling in bathroom. On ceiling and wall. Shower was quite narrow. Toilet paper holder was hanging far back. Hard to reach with short arms. Toilet paper was rough. Corn hole was raw after use. TV wasn't plugged up. TV information was all in Spanish. Shelf in closet was swollen and wood chips was exposed. Our room was right by elevators. People fussing because everyone wasnt ready to leave for the shuttle. Prepaid for breakfast. Front desk said they didnt see that it was paid for. So we paid for only Sunday's breafast. Carpet had stains in hallway and lightly smelled damp in our room. Dog poo next to my car and the dog poo bags was less than 10 feet away. Really? Someone hid a luggage cart in the shrubs and there was no luggage carts for check out. The ladies that was having a conference there was all complaning about carts. Im just going to stop there. To much was going on during my stay. I read the reviews and seen several other people experienced some of the same things. Next time Im reading reviews before I book. Stayed at many Hilton Gardens before. Never had This may problems in one stay.
Bernard
2 晚行程
6/10
Could not check in early, asked to wait til 4pm for normal check in. We waited over an hour to be told at 4pm out room was not ready and that room service would be sent to ready the room.