I was disappointed with the cleanliness of the room. I found hair in the shower and a pair of underwear underneath one of the beds—definitely not what you expect when checking in. The manager did offer a credit of 15,000 points as an apology, which I appreciated, but there’s clearly room for improvement when it comes to housekeeping. Also, the room had a strong smell of smoke and marijuana—whether it was coming from a neighboring room or through the ventilation, I’m not sure, but it was unpleasant. I guess for the price, you get what you pay for.