I was in town for a business trip and unfortunately, there was no hot water. Due to my illness, it was imperative that I have hot water, but apparently the hotel was having issues. The night clerk did try to get me into another room, but that’s when it was discovered that there was no hot water in the entire hotel and I ultimately ended up having to go to the hospital because my body went into shock from the cold. However, the next morning when I got ready to check out after returning from the hospital, Brandi made sure to offer me a refund for my stay and a discount towards my next stay.