We stayed at Comfort Suites Vicksburg on July 23, 2025. While we arrived late and had children with us, the conditions were so poor we would have left immediately if we’d had another option.
The room floor was dangerously greasy and slippery—a serious safety hazard. The AC in the elevator was broken, making it extremely hot and unsafe. Our bathtub was stained and visibly dirty, and the second floor and our room both had a strong, unpleasant odor that made it hard to breathe and sleep.
This stay was unacceptable. We made the best of it for the sake of our kids, but this property fell far below basic health and safety standards. We reported conditions to the front desk and were told the general manager was unavailable. We were not offered a resolution at the time.
I’m requesting a full refund due to the unsafe and unsanitary conditions, which clearly violate the expectations of a Comfort Suites property. Please let me know if you require photo evidence—I am happy to provide it.
Thank you for your time and for helping us resolve this quickly.