The hotel is cool, with a beach vibe, the location is very good, and the beach is very beautiful. However, the service at this hotel is quite poor: we arrived and could not access the Wi-Fi; we had to go to the reception several times to try and sort it out. There is no room service, as we requested a water refill and it never came; we had to go to the reception to get it. The worst part of all was that upon arrival on Monday, we had already reserved the dinner that would take place on Wednesday at the beach club, as suggested by the staff member, and after confirming on Wednesday that everything was set, we arrived at dinner and our name was not on the list. The reservation had not been made in our name, and it was our wedding anniversary. At least the hostess was kind and managed to fit us in at a table, but it was a very unpleasant situation. Furthermore, at this Cabana Club, there is no service on the beach; if you want a drink or something, you have to go to the bar and struggle to be served. Regarding the hotel, the rooms are okay, but they are not very clean, and the bed is not very comfortable, besides the pillows being bad and there being no sheet, only a heavy duvet. It's a shame; the hotel has a cool concept, but the service does not live up to it.
