When we first got into the resort at our arrival time, our room was not ready. So we left until we were text the room was ready. Then, when we got to the room, the room was hot. So, we lowered the A/C and left to allow the room to cool. When we came back a couple of hours later, the temperature was still the same. We call customer service and they had someone come to the room and check out the thermostat. The staff fixed the problem and the room began to cool. When we took a shower, the drain to the shower was very slow, so we literally had our own pool in the shower. At one point we thought the water was going to spill out onto the bathroom floor. That was never fixed. The pool area was nice (but we stayed in the quiet area (adult pool). Overall it was okay and my husband and I had a relaxing Anniversary staycation weekend.