Me and about 10 other folks couldn't be checked in because the system couldn't receive booking info from 3rd party apps. Some of the guests were getting fairly annoyed at the problem. Front desk turned us all away and were told to call whoever we booked from and get a refund. In order to get a refund the 3rd party app has to call the hotel and get a waiver but the hotel doesn't answer their calls. I tried for two days to get a waiver so I can get my refund and Expedia says, they're not picking up the phone. I come back the third day to speak to the front desk staff to get a good number for Expedia to call them back and finally they answer.
My first time at this hotel the room they gave me had a broken TV so they move me into another room. The second time, the front desk offered me a double queen room since they were out of the King room, when I asked 'why is that?' with a not so happy look, the front desk person gave me a King Suite instead.
I've booked next door dozens of times at the Springhill and never had any problems. I get it, it's always not perfect but everytime I book at this hotel there is always something.
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 10 日
Good place to stay
Good convenient location.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 28 日
It was a nice clean room.
Fabian
Fabian,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Adela
Adela,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
I enjoyed my stay felt so comfortable and I'll keep coming back.
Great staff members
Franni
Franni,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Everything from check in to check out was excellent. The staff members were friendly and courteous. Breakfast was great and they had an excellent assortment of food items to choose from. Definitely will stay here again next time we’re in Austin!!!
Dalbert
Dalbert,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 31 日
Taylor
Taylor,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Francine
Francine,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 27 日
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 26 日
No bueno.. app will not let me add photos
As soon as we walked in another guest was compaining about the baby bed rail being broken and nothing had been done for 2 days. We still checked in .3 rooms.after we check in we come to find out the pool was closed. The reason we picked the hotel was because it had the indoor pool. There are bed bugs in our room. And room 205 had no hot water... ALL out rooms were hot. The ac is super loud and doesn't cool the room. We all slept with no blankets on thats how hot it was in our rooms. The front desk gentleman Jose Is very hars to hear even at 3 feet away. He literally whispers to guest.i will say beds are soft. If you use their shampoo and conditioner expect to have everything watered down.
Leticia
Leticia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Joseph
Joseph,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Kathryn
Kathryn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Very clean and comfortable room. Front desk clerk very polite and professional which is sombras to find nowadays.