Overall it's a good hotel but too bad if you don't have didi apps, it's hard to get a cab to the hotel from railway station due to its short distance (around 2km)
真实旅客
1 晚商务旅行
4/10
Hotel staffs don't speak English. They use translator app from their cellphone but it barely translates well. I'm not saying the service of staffs are bad, just that it was very hard to communicate even on the front desk, housekeeping also in the restaurant. And although I make reservation through Expedia, they asked to pay the payment for the nights I'm staying so it took very long to explain I already fully paid. When check out front staff told me I didn't get to pay 1 night. I stayed for Oct. 11 and check out Oct. 16th, but this staff counted as 6 nights. It is the math issue... Although my taxi was coming soon, this staff kept telling me I didn't pay 1 night and I tried to explain by showing the calendar to count the nights I stayed, but still doesn't seem to understand why it should be count as 5 nights. I wanted to speak to the manager, so I use the translator app to call the manager but don't even call the manager but the staff acted like counting the dates I stayed again and said ok to go. What the heck...
Annie
5 晚行程
8/10
真实旅客
13 晚行程
8/10
Shoji
8/10
Pretty good! Will recommend and come again
XIAO hui
4 晚商务旅行
10/10
Shoji
2 晚商务旅行
4/10
Check in took almost 40 mins because the hotel couldn't find the booking from Hotels.com (Expedia). Need more training on the service. I had to call oversea to let Hotels.com contact the Hotel, otherwise my booking is like ghost. Plus, this cost me long distance call to contact!
YITA
2 晚浪漫旅行
8/10
The breakfast was good. Good value for the money I paid.
Grace K
2 晚商务旅行
8/10
Due to flight delays, I did not arrive until 12:30am. The room had been kept for me. The staff were very pleasant.One staff member at the front desk spoke English.
Garth
8/10
A good hotel staff were very friendly no problem with most staff understanding English and very helpful room clean and very comfortable cleaned every day the only problem that I found was that the carpets need shampooing the only thing that was missing was there were no tourist information but staff said were waiting for some to arrive good price for this hotel
Ternece
6/10
there is no ventilation which gives the room very warm and not comfortable.
on the 2nd day of stay, the breakfast couldn't make ready at 7am. As I need to leave at 7:30am, I just grab a toast and nothing else can be available for eating.
真实旅客
10/10
Great staff but little bit away from the city however service is better than expected. the only draw back is food, for the breakfast they got the same menu again and again. never recommend the foods the taste was terrible. other than that all in good shape.
Charley
8/10
då jag känner många kineser har jag en stor fördel här som hjälper mej med allt