Have to mark this hotel based on representing itself as a 5 star. Here's what makes this hotel not a 5 star:
- We arrive and there's no one to take our bags inside, absolutely no one waiting or to open the doors.
- At check-in we are asked if someone is needed to take our bags to the room. This shouldn't be asked, it should already be done.
- We asked for an iron and they don't provide one. Instead, they will iron for you and charge extortionate, 23800 to iron a dress. You can buy an iron for close to that here.
- Breakfast, there is no service. You give your room number and it's all buffet.
- Bidet in room doesn't work properly.
- Gym is not a gym, there's one multi-gym machine for weights. There's no extra bench. The rest are cardio machines.
- They give 2 small complimentary bottles on arrival and nothing after that. So you will need to pay for water or go to the nearest shop and stock up.
Good things: it looks good and like a nice hotel, but there's no service and seems like it's more of a favour if there is. Sometimes there's a bunch of staff behind the front desk, all just chatting, not doing anything. So definitely something wrong, and no one is providing even a 3-star service, so have to mark as 2.