I saw some of the negative reviews and was a bit nervous, but everything was great! We did online check in, our room was ready on time, and it was very nice! My only complaint was that the fridge had open items left by a previous guest. Otherwise, we loved the jetted tub and sauna, the bed was comfortable, and everything else was fine. Checked out online as well. I would definitely stay here again! And being pet friendly, maybe next time I'll bring my dog!