Decent weekend stay. I’ll start by saying the front desk staff were amazing! I was a little unhappy when I made it to my room to find lamps leaning, everything unplugged, hair all over bathroom floor, and in shower along with dirt. Not to mention the trash overflowing in the common (ice) area on the 2nd floor. Overall a decent stay, it’s just that first impressions are lasting impressions.
Octavia
Octavia,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Nancy
Nancy,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 18 日
After 15 minutes of waiting and saying hello and trying to call the hotel i had to walk behind the counter and bang on the employee door to get service. The room stunk extremely bad. Pillows and bed were ridiculously uncomfortable and the bathroom door didn't close unless forced.
Alyssa
Alyssa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 11 日
The staff were absolutely friendly. But the hotel did not have air conditioning in the hallways on the second and third floor. It smelled like water damage on the second two floors.
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 10 日
Everything was good
Pamela
Pamela,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 8 日
Basic hotel
The hotel has just been purchased by new owners. With that said they are remodeling the third floor and the pool just got fixed. The breakfast did not have enough cereal and the milk was in a pitcher that anyone can handle and pour out of not good at all. Only plain coffee creamer no choices the eggs are powdered and the only thing good was the waffles you make your self.
Theresa L
Theresa L,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 7 日
Roaches and termites
Location was great…. But that’s about it. 3rd floor had all kinds of issues from a.c to all kinds of bugs and room not being fully cleaned. After I requested to be moved to another room It just got worse. Room phones do not work at all when needed to call the front desk. Breakfast was awful, families woke up early and there was just the bare minimum with no famous waffle batter to be filled up. When asked around 8am if there will be more eggs and waffle batter a staff member rudely said no that kitchen is closing soon. Remind you… this is at 8am and on a weekend families are told breakfast is over at 9am. Families PAY for this hotel stay and treated as if we were dogs begging for food. Entire lobby was upset! Again, third floor seemed to have been under renovation but yet they put families in rooms with termite nest, roaches, and bedsheets with dried up food still stuck on the sheets. I have never had any problems with this hotel chain until visiting Kemah Comfort. I have googled the reviews and seen that all the negative comments from recent months has the same issue, replies look the same from management or whoever they may be, well no prior comment was taken seriously because my stay was this past 4th of July weekend and it seems to have a repeat of the same bug and breakfast complaints. DO NOT TAKE YOUR FAMILY HERE UNLESS YOU WANT TO BRING BACK PET ROACHES IN YOUR LUGGAGE!
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
Big rooms, comfy beds and very friendly staff. Our room smelled slightly musty but other than that our stay was perfect!
Myranda
Myranda,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 24 日
Ashley
Ashley,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 12 日
Not going Back!
I have been coming to the hotel when it was a Best Western, since it became a Comfort Inn, I have seen a steady decline. This last stay was disappointing to say the least. Check-in was a hassle, the carpet in the hall going to our room was stained, the smell of mold and mildew filled the halls and room, and the pool was green. Breakfast had scrambled eggs loaded with salt, greasy sausage, and stale bread. The cereal dispensers had two sugar cereals and the third was fused together like a brick. The waffle batter was so thick and old it would not dispense. While all the time a large employee was yelling from the breakfast room to the cashier how she is mistreated and under paid. I was getting used to the plant employees cutting through the parking lot making a NASCAR event. I realize I have a choice and I chose to go somewhere else.
Neal
Neal,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 2 日
Clean and comfy, close to family attractions
This hotel was clean and comfortable. The pool was out of service, which was a bummer, but that should be fixed very soon. Thankfully, it was a short drive to the beach park and a short drive to the Kemah Boardwalk!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 31 日
Heather
Heather,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 30 日
Beds were not the most comfortable after waking up. Breakfast wasn't bad but some other options would be nice.
Coffee and juices were available each day.
Pool was not open due to a broken filter and we were staying through a holiday so it was not opened by the time we left.
Staff was friendly and helpful in getting extra towels and wash rags.
Room was big and gave our kids room to play.
Schyler
Schyler,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 26 日
Although the staff were very friendly and helpful, the pillows in room were literally half sized, water pressure was very low and the “swimming pool “ literally looked like a muddy pond with algae on the surface.
Linda
Linda,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 24 日
donald
donald,3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 12 日
Joshua
Joshua,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 11 日
Our stay was good overall, my only complaints would be that the pool was closed for most of our stay, as was the gym too, and the pillows were small. Other than that everything was good!
Skyler
Skyler,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 9 日
Almost a Great Deal!
Simple things need to be fixed. Drapes that actually close. Stock the food counter during breakfast. Shouldn't have to ask for yogurt every day. Too humid in rooms ac does control humidity which is needed in Houston.