Love their service.
Room is clean and have shuttle to RIC.
I Ying
I Ying,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 30 日
Bad service and doesn’t take care of guest
I had a 5 night stay. On the 3rd night when we got back to the hotel our A/C was not working and the room was extremely hot. The front desk said they didn’t have a technician to come fix it, they didn’t have another room because they were fully booked. We had to go to a different hotel which is not the problem. The problem is they would not refund my money for the 2 nights that we did not stay there. I have no issue paying for the days we used, but not refunding a customers money on your hotels inadequacies is unacceptable. Would not go there ever again and will make sure I tell my colleagues that have to travel to Richmond frequently for work not to stay there.
Nicholas
Nicholas,5 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
lisa
lisa,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 28 日
Jason
Jason,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Comfortable, up to date location near the airport. Stayed the night. The parking lot for the hotel was packed, with only one spot available. Outside of that, I thought the hotel itself and the room was nice.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
You advertised free parking but the hotel charges you for it
Cesar
Cesar,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 19 日
Overpriced Motel 6
Pool wasn't clean and smelled funny according to my daughter. A/C was arctic blast or tropical and very noisy when the condenser kicked in. Breakfast sucked, limited and the only egg offering had green pepper in it. We stayed one night out of five and still don't have a credit for the 4 nights we didn't stay. And being close to the airport we got to count the number of flights.
Don
Don,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Anne
Anne,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 17 日
Unreliable shuttle service
The problem for us was the shuttle service- 40 minutes from the airport to the hotel and after waiting an hour to try to get back to the airport we called uber. Not reliable if you need to catch a flight!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Cassandra
Cassandra,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 13 日
Does NOT have 24 hr shuttle service
We picked this hotel for the 24 hr airport shuttle service. We called ahead to give them a heads up and they told us to call when we arrived and they would send a shuttle… this was NOT false. No shuttle between 12-4am then they told us 24 hr service is not true… needs to be updated on website!!
robert
robert,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 8 日
Ali
Ali,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 6 日
Dirty rooms, overcharge their customers!!!
My stay was not a satisfying experience. If I had not checked in at nearly midnight and the weather was better , I would have left immediately. I try my best not to complain so I made the best of it. The room was not clean . There was hair on my pillow when I came in the door. The wall in the bathroom had something brown smeared on it, and it was not cleaned properly at all. The tv only played one channel. Then the cherry on top is they overcharged my card $285 for who knows what without me having any incidentals. I’m not ever recommending this property in Sandston to anyone!
Monique
Monique,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Great for RIC Travelers
Quick and comfy stay for a morning flight out of RIC. I appreciated the breakfast spread and airport shuttle.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Dayton
Dayton,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 12 日
Needed a place to stay so I could get an early morning flight. Shuttle service was as expected, front desk was helpful, hotel was nice.
Alison
Alison,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
It was nice and clean and friendly service breakfast was better than most hotels ! We enjoyed our over night stay.
Joseph
Joseph,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 1 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 26 日
Antoinette
Antoinette,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 19 日
Great rest stop
There were many ants in our room. The front desk moved us immediately but it was annoying and inconvenient bc I arrived with an exhausted kid and we had already changed into PJs and were sitting down to eat some dinner. The rooms were otherwise very clean, beds comfortable and noise level was very low despite the proximity to the airport. The hotel was clearly recently renovated, although somewhat shoddily as there was paint from the furniture on the walls etc.
C
C,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 29 日
Must pay to park
The hotel was convenient to the airport and clean and comfortable. I found it ridiculous that I had to pay for parking and they didn't even valet park my car. You are basically paying tiuse one of the parking spaces. I did not know this when I booked through Hotels.com.