We were very fortunate to finally stay at Eden Andalou for 12 nights Jun/Jul after having to cancel our holiday in 2023 due to the earthquake. The location of the hotel only 9.5km from airport is perfect and only 10.5km to the centre of Marrakesh.
We booked through Hotels.com and booked our flights directly with EasyJet. We emailed the hotel regarding room allocation and airport transfer and in all instances they were very responsive resulting in a very efficient transfer from airport and two rooms allocated to us which were next immediately adjacent.
The hotel itself is lovely and well laid out and in our opinion is not 5 star but would rate it 4 star due to the finish & some areas could def do with some refurb and the carpet outside our room was torn and tatty and not a gd look. Everything was always so clean and the bed & pillows were so comfortable although our son didn’t like the additional bed which he found uncomfortable but just a little tlc is required and things like no hand drier in the ladies and no towels to dry your hands was little things that have ob been overlooked.
What makes it 5*+ for us is the staff, who in the majority go above and beyond to make sure that you are treated like royalty and they are so hard working, attentive, friendly, helpful and are a credit to company. The other thing that makes this hotel stand out is the food and restaurant set up, first class and in all the holidays we have enjoyed, this hotel was outstanding with such a f