On July 31st through August 3rd my family and I went to visit Galveston like we do every year. We’ve stayed at holiday inn hotels in the past and have never had any issues. During our stay I kept noticing random bites in my body. I thought maybe mosquitos at first glance but the bites got bigger and had several patterns. On the day I was getting ready to check out I noticed a bed bug on my pillow! I called front desk and informed them about this and they send a maintenance worker to confirm this. As I spoke to the front desk receptionist and after she discussed with management I was promised a full refund for my stay and the because of this issue. I spoke with customer service and till this day have not heard back since. It feels like they just brushed this off like it was no big deal and here I was with several bites on my body for weeks! Shame on holiday inn for not responding and I hope that this does not happen to anyone else. I’m sure that if this happened to themselves or their loved ones while trying to vacation it will ruin their trip like it did mine! Here are pictures of that day.
Jonathan
Jonathan,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 8 日
Didn’t get robbed but hotel is average at best.
Room was not as marketed. Full view of alley and trash no partial ocean anything.
James
James,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 7 日
Had a bad experience at house we rented and we found this last minute. Easy check in comfortable room nd nice and cold!
Connie
Connie,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 3 日
Beatrice
Beatrice,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 30 日
Loved our stay
Loved our stay. All the staff was very friendly and helpful. The room was clean. Bed was comfortable for me, too soft for my husband. All in all it was a very pleasant stay. We will return again.
Laurie
Laurie,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 28 日
April
April,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
Sarah
Sarah,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 27 日
Saw a roach on the wall and the elevator shock to the point where i thought i was about to be stuck. Room felt moist but luckily my stay was only one night
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
Beautiful
Robert at the front desk was amazing. We asked if it’d be too much trouble to check out a little late, and had no problem in us doing so. It was an amazing experience and he helped make it even better. My girlfriend has never seen the beach before, and wow, this was a great view and a great beach. Thank you!!
Benjamin
Benjamin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 26 日
Francisco
Francisco,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 25 日
WORTH THE STAY
DESPITE SOME ISSUES IT WAS RESOLVED. I WOULD STAY THERE AGAIN.
Maria
Maria,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Edward
Edward,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Sehr gut mit Blick aufs Meer 👍😊
Mario
Mario,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 24 日
Kayla
Kayla,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 23 日
Everything you could need in a hotel. Everything was absolutely amazing. Definitely recommend.
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 20 日
Tim
Tim,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 19 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 19 日
Carmella
Carmella,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
kristina
kristina,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 18 日
Colin
Colin,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Best place to stay before the cruise
Coffee was ready at 6am, the room was clean, and the restroom in the lobby was clean. The front desk was helpful and friendly. I would recommend this place.