Ok this is a long one,
Came here for 4 day trip on the 4th of July
Pro: the location is amazing and the bed in our room was nice overall nice little room with a view,
The bathroom shower wasn’t cleaned saw left over soap gel stains all over the shower, the shower also leaks so the floor floods I called front desk which proceeded to tell me to face the shower head towards the wall…. That didn’t work I literally had to get 6 towels roll them up and line the whole shower floor then more towels on the floor so the room wouldn’t flood!!!….
Now onto I was in the elevator and got trapped inside, I tried to call front desk no one answered, I tried the 911 call button and guess what? It doesn’t even work we were stuck for a good 10 mins until my husband and I used our fingers to pry open the doors of the elevator, when we notified staff they said “oh it’s been like that since last week we had water damage from the storm” yet you still let ppl use it? I was trapped in there with no air on a 82 degree weather, didn’t apologize nothing I have medical problems I could have died….
Breakfast was a joke, no air conditioning again was told it’s been down and not working so you have ppl crammed in a room with no windows, hot food being made people just sweating
And the cherry on top my car gets damaged in the parking lot I asked for video manager told me to call the police it’ll be faster I paid roughly 1,400$ for this?!
I’m Upset with the lack of safety or concern worse booking ever