We were given an inaccessible room with many, many stairs and outdated furniture, and it was nothing like the room shown in the photos when we made the reservation. We approached the reception to change the room, but every day they told us it was “under review,” and they didn’t manage to move us to another room, claiming the hotel was fully booked.
This was extremely upsetting because this was not the room we had booked. The standard was much lower, and on top of that, it was completely inaccessible, with many, many stairs.
We clearly noted in the reservation that we were arriving with two babies and a stroller, and they completely ignored that. It made things very difficult for us and was very upsetting that they didn’t take it into consideration.
I do not recommend this hotel.