4/10 尚可
2026 年 1 月 18 日
We were greeted by crumbs and debris in the entryway to our room and should've known it was downhill from there. Had we not had 4 tired kids and yourself that had already unpacked and ordered food, I would've asked to be transferred to another room. Though I'm not sure that would've been any better because our friends in the other room I booked said their shower had no water pressure or hot water. Their kitchen sink had leaked and then when they ran the garage disposal it backed up into the bathroom sink. Our room was definitely neglected. There was leftover food and hair on the floor throughout the suite. There were crumbs, hairs, and stains on the pullout couch bed. We had to request a new mattress protector, and all other bedding for it, even though it clearly said 2 adults and 4 kids on the booking. The doors, walls, and curtains had stains all over them. I took so many pictures because this is unacceptable for any hotel, especially a Hilton. When I told the lady at the front desk about the fact there was food and hair all over the floor, all she kept saying was "ok". I know she doesn't do the housekeeping herself, but this response wasn't very helpful. Do better Hilton. I've stayed in many hotels and this one was probably the worst on cleanliness and it's pretty unsettling that I felt dirtier leaving than I did arriving after 2 hours in a place filled with children.
Savannah
Savannah，1 晚家庭旅行
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