Hotel está precisando se inovar. Está escuro, empoeirado, toalhas pequenas, travesseiros ruins, touca de banho foi colocada apenas na primeira noite, tive que pedir chinelos… não é um hotel acolhedor! Não tem lugar para colocar roupa e black out não fecha direito. Espera mais de uma rede W.
Renata
4 晚家庭旅行
10/10
Foi tudo maravilhoso! Super indico
Marcelo
1 晚行程
10/10
CARLOS MANUEL
3 晚行程
10/10
Wondering staff and hotel. Highly recommended
Jeff
1 晚商务旅行
10/10
Jeff
1 晚商务旅行
2/10
We were with a group of friends as a personal trip. Me and my husband stayed at W hotel and my friends in another hotel.
We decided to make a reservation for the restaurant (Karai) of the hotel before our departure. Due to the size of the group, they informed that we would need to choose the menu in advance as a “pre order menu” but they never informed something about the consequences of cancelling the reservation or in case of “no-show”.
Before dinner, we were at the bar of the W hotel in the roof top, we were drinking and we were enjoying a lot. Since part of the group (me and my husb included) had a flight back to Brazil, my friends decided not to go the restaurant in the very last minute, so I was trying to manage the desire of different 10 adults since they had agreed to go previously.
The restaurant started chasing me during this process then I informed them that they changed theirs minds about going to Karai. The person started saying that all the meals were prepared and waiting for us (quite weird since it is Japanese/Asian cuisine – does it supposed to be made fresh, right?) and I apologized saying that unfortunately they would not go. The restaurant kept sending messages and calling me – even during the time I was at the airport waiting for my flight back. I decided to no answer any of the messages anymore since there was nothing I could do at that stage.... Continue
Bianca
3 晚结伴旅行
10/10
Karina
2 晚行程
6/10
Jason
9 晚行程
10/10
Carlos Sebastian
4 晚行程
10/10
Muy amables
真实旅客
1 晚行程
10/10
Josef
1 晚行程
10/10
The hotel is located in a lovely and clean and safe area of Santiago. They have a phenomenal rooftop bar with an amazing view that you need to visit at least once if not twice. Every staff member was amazing and willing to help and go out of their way to help. Special mention to Lucas one of the concierge members who was incredibly attentive. We had a great experience here
Georgina
3 晚结伴旅行
8/10
Lovely hotel with helpful staff.
James
1 晚行程
10/10
Ian
7 晚行程
10/10
Claudio
1 晚商务旅行
10/10
High quality hotel and staff. In particular the staff were super friendly and helpful. The breakfast was superb every day.
The rooms are a little dated but perfectly comfortable; and the view from the rooftop is brilliant.
Benjamin
3 晚结伴旅行
8/10
John
1 晚行程
2/10
Mai
5 晚行程
10/10
Well positioned Hotel with exceptional staff (particularly concierges who were very useful). Room starting to show a bit of wear and tear but nothing terrible. Pool and Sky Bar are real highlight as well as breakfast buffet options
Sam
2 晚浪漫旅行
6/10
Very bad shower (low water pressure, long time to reach proper temperature)
A lot of intermittent noise coming from room next door