ALERT: I have never seen anything like this before
We were with a group of friends as a personal trip. Me and my husband stayed at W hotel and my friends in another hotel.
We decided to make a reservation for the restaurant (Karai) of the hotel before our departure. Due to the size of the group, they informed that we would need to choose the menu in advance as a “pre order menu” but they never informed something about the consequences of cancelling the reservation or in case of “no-show”.
Before dinner, we were at the bar of the W hotel in the roof top, we were drinking and we were enjoying a lot. Since part of the group (me and my husb included) had a flight back to Brazil, my friends decided not to go the restaurant in the very last minute, so I was trying to manage the desire of different 10 adults since they had agreed to go previously.
The restaurant started chasing me during this process then I informed them that they changed theirs minds about going to Karai. The person started saying that all the meals were prepared and waiting for us (quite weird since it is Japanese/Asian cuisine – does it supposed to be made fresh, right?) and I apologized saying that unfortunately they would not go. The restaurant kept sending messages and calling me – even during the time I was at the airport waiting for my flight back. I decided to no answer any of the messages anymore since there was nothing I could do at that stage.... Continue
Bianca
Bianca,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 28 日
Jason
Jason,9 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 16 日
Carlos Sebastian
Carlos Sebastian,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 16 日
Muy amables todos
Muy amables
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 24 日
Lovely hotel with helpful staff.
James
James,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 19 日
Ian
Ian,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 15 日
Claudio
Claudio,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Great staff, brekkie and views!
High quality hotel and staff. In particular the staff were super friendly and helpful. The breakfast was superb every day.
The rooms are a little dated but perfectly comfortable; and the view from the rooftop is brilliant.
Benjamin
Benjamin,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 11 日
John
John,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 7 日
Mai
Mai,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Well positioned Hotel with exceptional staff (particularly concierges who were very useful). Room starting to show a bit of wear and tear but nothing terrible. Pool and Sky Bar are real highlight as well as breakfast buffet options
Sam
Sam,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 5 日
A bit of a disappointment
Very bad shower (low water pressure, long time to reach proper temperature)
A lot of intermittent noise coming from room next door
Jose
Jose,2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 29 日
Cristóbal
Cristóbal,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 28 日
Valentina
Valentina,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 21 日
Excellent
Jesus
Jesus,8 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 6 日
DARLINGTON
DARLINGTON,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 27 日
Sean
Sean,7 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 22 日
Rodrigo O C
Rodrigo O C,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 12 日
Augusto Mocellin
Augusto Mocellin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 26 日
Excellent staff, everyone was kind and helpful. Beautiful premises, amazing rooftop.
Morella
Morella,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 25 日
Adriano
Adriano,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 19 日
Excelente ubicación, hotel limpio con personal amable
Jose
Jose,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 17 日
Experiência maravilhosa a hospedagem no W Santiago. Desde a recepção, concierge, conforto do quarto, qualidade da roupa de cama e do café da manhã. Destaque para as diversas opções de restaurantes que tem no hotel, utilizamos o Karai e o Tanta, ambos com gastronomia fantástica. Votaremos com certeza!