Hotel was clean and all of the staff members were very friendly and courteous.
Stephanie
Stephanie,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Stay here
Super friendly staff. Clean rooms. Great pancakes for breakfast made to order.
TIMIKA
TIMIKA,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Yolonda is amazing! Her customer service skills are phenomenal! She’s very professional, welcoming and inviting. She truly makes you feel at home away from home! Embassy Suites Energy Corridor is #1 My preferred choice when staying in Houston. Clean rooms, friendly staff
Shamour
Shamour,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 15 日
Polite staff. Showers / Jacuzzi needs to be clean!
The bathroom, in particular the shower walls, needed to be cleaned a bit more thoroughly. I found several bits of hair on the walls of the bathtub that were at least eight inches in length. The staff was very friendly, whenever I contacted them about my room not getting serviced until the last night before my departure and both times that I reached out to them that the jacuzzi desperately needed to be drained and refilled.
It was clear that one or more children use the bathroom heavily in the Jacuzzi #1 & 2.
Thankfully the pool didn't have the same (strong) yellow hue that jacuzzi had. You could also expect for the pool to be very cold as there is no heat to the pool.
There were also multiple events being held on the second floor which left the lobby flooded. It would have been nice to be provided with a courtesy announcement that there would be multiple weddings and that customers using the pool should use a detoured route to better avoid the wedding crowd.
The breakfast was fine but not in full force when it opens at 6am. I didn't see anyone at the omelet section when I would go down for breakfast from 6am-6:30am. Perhaps the person preparing the pans of bacon for the buffet was supposed to be making the omelettes but no one walked over when asked.
Marty
Marty,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Experience is always great as usual. This is my place to stay everytime
Jasmine
Jasmine,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Andra
Andra,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Chaz
Chaz,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Easy relaxing stay
The staff were great, the room was perfect. Also they're great breakfast makes starting the day easier. Very relaxingstay.
Joe
Joe,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
Raquel
Raquel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Carina
Carina,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 27 日
They don’t care.
First night my daughter woke me up and said there was a bed bug in her bed. I immediately went to the front desk they put us in another room on another floor. I showed them pictures. Next morning spoke with the manager she saw the pictures and said she would take care of it. And give me a call. A month later I’m still waiting on a call back!!!! My granddaughter is now afraid to sleep in a bed.
Cena
Cena,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Stacie
Stacie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
A relaxing stay
RoLanda
RoLanda,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 20 日
Keiko
Keiko,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
christopher
christopher,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 12 日
Not Worth It At All
Housekeeping delivered stained towels everyday. Plates in breakfast area had dried up food. Bowls had hair in them.
Gnats and mosquitoes were everywhere.
Stinky parking garage. Iron in room broken.
Toilet paper not replaced when housekeeping came. Hair in the fridge.
Full sized beds instead of double queens that they advertised. When asked, they said that was normal.
It took 2 hours and 3 follow up calls to get towels brought to my room.
Dust in lights. Spent over $1K here for the week and I Would never return. Management was made aware and all they offered was to get my room cleaned for the last day. Unacceptable.
Brandis
Brandis,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 5 日
Cena
Cena,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 5 日
When I arrived Yousuf was very welcoming and checked on me. Unfortunately the toliet wasn’t working (would not flush). Maintenance came to the room, left with no explanation. I had to call the front desk again. Secondly I was going to get breakfast and the door wouldn’t close fully. Called and it was taken care of. Lastly I was overcharged according g to the third party. I work for CPS and took vacation time and was a bit disappointed. I’ve been staying at your hotel for a decade. Please make this right
Sheila
Sheila,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 3 日
Didn't know hotel was under renovation, couldn't find my way to entrance or parking. Got into room phones didn't work, called front desk 4 times was put on hold for 5-10 minutes each time and then hung up on. Called Room Service, was hung up on twice. Beds aren't the same, uncomfortable mattress. Won't go back.
Suzi
Suzi,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 3 日
Ronald
Ronald,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
5 day visit review
It was lovely except they really need new Technogym Equipment in the Fitness Centre. The best hotel shop be equipped with the best products!