I was told they didn’t have a two queen room for me… though that’s what I booked five months in advance.
They blamed hotels.com then found out it was their issue ( messaged with someone who was so kind and helpful)
I’ve been told they were giving me 2000 points on my account because of the inconvenience but don’t know where to find those points. Eugene at the front desk is the one who lied about the overbooking issue… I didn’t appreciate that.
He could have just stated that they messed up and I probably would have dismissed the issue.
Jonathan
Jonathan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Drake
Drake,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 4 日
Teri
Teri,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 4 日
The hotel was good - it is in a convenient location, clean room, friendly staff. The only issue (and it is not the fault of the hotel) is that the town has a volunteer fire department post near the hotel that uses what sounds like a tornado siren to notify volunteers and it went off 4 times in night.
Elissa
Elissa,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 5 日
Good sleep
The hotel was a good stay. My daughter and mother thought the room a damp odor to it.
The place was quiet and the breakfast was what I have come to expect from the Holiday Inn chain, of hotels.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 3 日
Sara
Sara,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 29 日
I was placed in a room that needed repairs, the covers were stained and there were ants. When calling down to the front desk I was asked to bring the cover down because they were short staffed and told they could do nothing for me because they were completely booked AND because I booked the room on Expedia. The next day in the morning I asked if there were any rooms available and was finally placed in another room for the night which was much better.
Kenetha
Kenetha,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 18 日
The highlights of the stay was your team, they had excellent customer service skills.
The hotel did not match the photo that is on your reservation site(it shows a new 4 story building, and this is actually a 3 story older one)
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Brenda
Brenda,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 9 日
Brenda
Brenda,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 6 日
The staff was friendly. Hotel was clean.
Alma
Alma,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Great
Michelle was awesome and seems like the whole staff provided great customer service highly recommend