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The Mallard Hotel

2.0 star property
Mountain hotel in Copperhill

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In the heart of the mountains, The Mallard Hotel offers a cozy retreat with a firepit and outdoor entertainment area. Enjoy free to-go breakfast, in-room WiFi, laundry facilities, barbecue grills and billiards/pool table.

Reviews

7.6 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Free breakfast
  • Non-smoking
  • Laundry facilities
  • Pet friendly
  • Air conditioning

Main amenities (7)

  • Housekeeping (on request)
  • Air conditioning
  • Vending machine
  • Self-serve laundry
  • Picnic area
  • Charcoal grills
  • TV in a common area

Feel at home (6)

  • Kitchenette
  • Connecting/adjoining rooms available
  • Private bathroom
  • Yard
  • Laundry facilities
  • Coffee/tea maker
The current price is CNY422
CNY476 total
includes taxes & fees
Nov 18 - Nov 19

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Queen Deluxe

Premium bedding, down comforters, memory foam beds

Double Queen Deluxe

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room

Premium bedding, down comforters, memory foam beds

King Room

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite

Premium bedding, down comforters, memory foam beds

King Suite

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Pet Friendly-Double Queen Deluxe

Premium bedding, down comforters, memory foam beds

Pet Friendly-Double Queen Deluxe

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pet Friendly-King room

Premium bedding, down comforters, memory foam beds

Pet Friendly-King room

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property
Douglas Inn & Suites
  • Free breakfast
  • Free parking
  • Free WiFi
  • Air conditioning
7.6 out of 10, Good, 771 reviews
The price is CNY632
CNY762 total
includes taxes & fees
Nov 16 - Nov 17
Douglas Inn & Suites
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About the neighborhood

Map
178 Five Points Dr, Copperhill, TN, 37317

What's nearby

  • Ocoee Adventure Center - 5 min drive - 5.4 km
  • Ocoee River - 7 min drive - 5.7 km
  • Toccoa River Adventures - 7 min drive - 7.9 km
  • Rolling Thunder River Company - 9 min drive - 8.5 km
  • Blue Ridge Scenic Railway - 24 min drive - 28.0 km

Restaurants

  • ‪Circle K - ‬8 min walk
  • ‪Hardee's - ‬6 min walk
  • ‪The Waterfront Bar - ‬5 min drive
  • ‪Rod’s Rockin Rolls - ‬9 min walk
  • ‪Subway - ‬6 min drive

About this property

The Mallard Hotel

The Mallard Hotel is a great choice for a stay in Copperhill. Guests looking to stay active can check out the nearby hiking/biking trails and mountain biking, and free perks include WiFi, self parking, and on-the-go breakfast daily between 6:00 AM and 10:00 AM.

At a glance

DONE

Hotel size

    • 35 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • There is no front desk at this property
    • Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets stay free (dogs only)
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 6:00 AM–10:00 AM
  • Charcoal grills

What to do

  • Pool table
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Fishing nearby

Services

  • Laundry facilities

Facilities

  • Picnic area
  • Television in common areas
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Room amenities

Be entertained

  • 43-inch Smart TV
  • Satellite TV channels
  • Netflix
  • Hulu
  • Streaming services

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker

Sleep well

  • Down comforter
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • Yard
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Mini-fridge
  • Microwave
  • Kitchenette

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available
  • Mobile key entry

Fees & policies

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a security system and a first aid kit on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover

Also known as

The Mallard Hotel Hotel
The Mallard Hotel Copperhill
The Mallard Hotel Hotel Copperhill

Frequently asked questions

Does The Mallard Hotel offer free cancellation for a full refund?

Yes, The Mallard Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Mallard Hotel?

Yes, dogs stay free.

Is parking offered on site at The Mallard Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Mallard Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at The Mallard Hotel and nearby?

Have fun with nearby activities like fishing, hiking, and mountain biking. Additional recreation nearby includes hunting. The Mallard Hotel also has a picnic area.

Does The Mallard Hotel have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a microwave and a coffee maker.

Does The Mallard Hotel have any outdoor private spaces?

Yes, every room features a yard.

What's the area around The Mallard Hotel like?

The Mallard Hotel is located a short 6-minute walk from East Polk Public Library.

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Reviews

The Mallard Hotel Reviews

7.6

Good

7.8

Cleanliness

7.4

Amenities

7.2

Staff & service

7.4

Eco-friendliness

7.4

Property conditions & facilities

Reviews

10/10 Exceptional

Clean room great comphy bed and pillows.
jill, 2-night trip

4/10 Fair

The property was very nice on welcoming our pup. However the pictures were very deceiving. The place reeked of cigarette smoke. The walls in the bathroom were absolutely disgusting. Had we not needed somewhere to crash after driving all day and leaving the very next morning we definitely would not have stayed.
Makenzie, 1-night trip

10/10 Exceptional

No face to face with anyone as you get your room and door code via email which turned out to be very nice. I didn't know what you do if you have an issue but we didn't. Very nice, very modern room. Absolutely did not expect how nice it would be. It says the breakfast is grab and go which, to me, means a banana and muffin in a bag but it was much more of a Continental bfast with tables, etc.
Ron, 1-night trip

8/10 Very good

Family medical
LILLIAN, 2-night trip

10/10 Exceptional

Cute clean room, comfy bed, shower could be cleaner but we are happy
Jordan, 1-night trip

10/10 Exceptional

5 Star. Amazing room and nice game room!
Eriberto, 4-night trip

6/10 Good

The room was nice but the breakfast was terrible
Maribel, 2-night trip

10/10 Exceptional

Great spot

Very good location for a one night stay on a longer drive. The hotel itself has been updated and the rooms are nice generally. The bed was incredibly comfortable and the building has a beautiful view of the mountains. Will definitely stay here again if we are in the area.
Stephanie, 1-night trip

10/10 Exceptional

well exceeded our expectations
Octavio, 1-night trip

10/10 Exceptional

Comfy and clean
Mike, 1-night trip

8/10 Very good

This was a nice, clean and comfy! We enjoyed the fire pit area. The bed was very comfortable.
Melanie, 1-night trip

10/10 Exceptional

Will stay again

Room was great. But outside if hotel needs some tender loving care. Key code would not work after several attempts customer service got us another room. Bed was comfy and room was clean
TRACIE, 1-night trip

4/10 Fair

Not a great experience.

The room was very nice. the room was very clean. However there were no creamers in the room. Do not fall for the free breakfast. It was a joke. Few honeybuns few chocolate muffins and no coffee cups or creamer again. Also You have to pay for the ice so make sure you bring in cash with you and coins.
David, 1-night trip

6/10 Good

Pro's & Con's

Pros: Convenient location, friendly staff, comfortable beds, newer amenities in rooms, recently remodeled. Cons: Not a real breakfast, more like a few packaged snacks, walls are thin, television service/wi-fi was poor, low signal.
Mark, 3-night trip

2/10 Poor

Disappointed

Disappointed big time, it looked and was nothing like the listing on hotels.com. Room had a horrible smell due to swamp cooler ac unit. TV Remote broken also. Just very disappointing and it was located in a remote area of town, with no front desk and self-check in made the whole experience even more sketchy. Felt like an abandoned motel 6, that they slapped some new paint on to reopen for business. Would like a refund.
Charles, 1-night trip

2/10 Poor

Don’t let the photos deceive you, this place is horrible. The customer service is even worse. They have attempted to update the property but whoever was doing the work must be 12 years old from the looks of it. The outside of the property is horrible and looks like a pay by the hour establishment. Bathtub in the room was disgusting along with the towels and washcloths they gave you to use. The towels I use on my car are better than the things they give you to use. Tv didn’t work and we called to get help and were told that someone would call us back but never heard a word from anyone. The cleaning people tried to come in before checkout and then an hour after checkout we received a call asking if we were extending our stay because the maid was unable to get in our room. TERRIBLE customer service. Overall disgusting hotel that I would never recommend to anyone.
Lisa, 1-night trip

2/10 Poor

Horrible

We had a horrible experience at this “hotel”. Not because we had horrible customer service, because everything was virtual so no human interaction. The issue was the overall condition of the room and building. First, there was no strike plate on the door, so the door did not close tight. There was a significant gap between the door and the floor making it easy for insects and whatever else to get in. This was evident by all the dead bugs that were on the floor. Second, the window treatments were partially falling down on one side. Because there wasn’t a window shade along with the curtains, tons of light came through. There was a light outside our window that was on all night, so it felt like it was day time all night long. I think I got maybe 3 hours of sleep. Third, the bed was extremely uncomfortable. It felt like it had no support. Fourth, the toilet was not secured to the floor. Not safe at all. Fifth, the outside was extremely dilapidated. The stairs are crumbling, the one elevator was not working and there were exposed power lines hanging from the ceiling outside. Sixth, 25 cents for ice, really? I have never seen an ice “vending” machine before. The only upside was the decor in the room, but that was overshadowed by all the other things. Don’t trust the photos on their site. This place is a s**thole. I should have left and demanded a refund as soon as I got there, but I was exhausted after driving 3 hours.
Shawn, 1-night trip

2/10 Poor

Rooms were filled with stink bugs flies and cockroaches not enough towels or toiletries in the rooms no breakfast was available despite the fact it was stated that the room comes with breakfast no staff on site either
Mohsen, 1-night trip

10/10 Exceptional

Nice place to spend the night

The room was clean. We had a little trouble with the key pad but the staff quickly resolved our problem.
Carl, 1-night trip

6/10 Good

No value here move on

Room door beat up. Room lock code not working had to call to get lock box key which was hatd to reach for elderly ppl and impossible to see numbers at night. Table that flips down broke on unlatching it. Maintenance guy was suppose to fix next day but nope not fixed plus he wanted to leave our door unlocked while we were gone. The ice machine was broken and when working they charge for it. Soda machine out of order too. No cups for coffee just a lot of disappointed gals.
julie, 3-night trip

6/10 Good

No staff on-site, what breakfast. They have started remodeling but throwing on a little paint does not cover the damage.
John, 1-night trip

6/10 Good

Bait and Switch Motel

My family and I planned a trip to ride the Blue Ridge Railway. We came across this motel and from the pictures it looked like a great and clean place the stay. I’m sorry to say we were disappointed and the actual motel looks nothing like the pictures. Its description says nice things but it isn’t true. The only thing nice I can say is that it was mostly quiet. I unfortunately was not able to get any type of refund and will not be staying again.
Terry, 2-night trip

2/10 Poor

No breakfast as advertised, nothing worked in the room. No Television, no hair dryer. No employees on the property at all. Stayed 3 days during our mission trip and NEVER found an employee of any kind. Never again
Wanda, 3-night trip

4/10 Fair

Not good

Long black hair on bathroom sink. Small puddle of water on floor i. Bathroom. I cleaned jp with TP, floor was dirty. Also cleaned two other areas on floor...both dirty, one black. Table top brown papertowel when cleaned. Inside top of microwave was not clean either. Plastic ware was in bad shape and only 3 pieces of eating utensils. We couldn't get a neighboring room.. because lock box didn't work and no one was available on site to assist with either the other room or a reclean. We did not stay.
Carolyn, 4-night trip

8/10 Very good

It was a self serving property. You had to get your own extra towels and other items. The area where the items were supposed to be was never stocked. We had to buy some extra towels from the dollar tree. The grab and go breakfast was very limited. It was granola bars and apples and oranges as the only options. Overall the place was very nice there were just a few things that may make me not want to stay here again.
Kaleigh, 2-night trip