When I first walked into my room there was feces in the toilet.
The food options are advertised as having plentiful variety, but were very limited. Room services consists of turkey/cheese sandwiches and chicken salads ONLY. The restaurants on the property almost never have availability for reservations. We were not allowed to order take out from their restaurant with or without a reservation. The buffet business hours are a HUGE inconvenience different. Needless to say I was better off downloading an app and ordering food from an outside restaurant.
50% of the staff are super rude!! Very unhelpful, the tour guide wasn’t even available to offer the tour services when she specifically asked me to meet her at 10am and her work colleague said she wasn’t even in on 6/25. Also, that colleague didn’t even attempt to help after the fact, terrible customer service.
Thankfully I booked my own excursions via expedia.
Also, I had advised RIU that I paid for transportation and the same company that I booked for transport does free transfers round trip to the Riu resort!! Not once did Riu offer to reimburse me for the fees I paid for transportation.
It was a very bad and different experience than what I had at Riu Punta Cana. I won’t recommend anyone to go there until those issues are addressed. The locals were amazingly friendly and make it very easy to navigate outside of the resort so ultimately, I just would return to my room to sleep.