We stayed in the Villas and unfortunately, I would not go back. The unit we stayed in was dark, dreary, and in poor condition. The Villas feel very separate from the rest of the resort, which takes away from the overall experience. Additionally, housekeeping services were not provided, even after we submitted the required 24-hour request. We originally planned to stay 6 nights but checked out and moved to another resort after 3 nights.
Kerry
6 晚家庭旅行
4/10
The resort is stunning and unique, but staff professionalism needs improvement. Check-in took 38 minutes, and some staff lacked enthusiasm. Morning shift bartender (from Turkey) had an incredibly bad attitude. Service isn’t always welcoming.
Fernando
2 晚家庭旅行
8/10
Sebastian
8 晚行程
6/10
Scott
4 晚行程
8/10
We liked that everything was in walking distance from our villa. The cleanliness of resort and friendliness of the staff was great. What we didn’t like was that a freezer was never fixed properly and the queen bed was terribly uncomfortable. The tv in the second bedroom we were never able to get to work due to not being able to access the proper channel. The hot water ran out in the shower after one shower which was a downfall when you have more than one person to get ready. Overall very nice resort, just a few things that would have worked better for our family.
Chad
7 晚家庭旅行
10/10
Scott
2 晚家庭旅行
6/10
WiFi was slow and inconsistent.
Many items lacking maintenance- master whirlpool tub was non functioning; limited hot water and low water pressure; hole in screen door; broken shades and doors: dirty upholstery (couch); ice machine finicky; no skimmer net to clean pool.
We enjoyed the resort overall but would not choose to stay in this type of house again given the lack of maintenance and the high cost. It was not worth it. There were many issues that should and can be easily addressed.The staff were very nice.
Susan
4 晚家庭旅行
8/10
matthew
4 晚行程
8/10
Friendly staff. Expensive food and drinks.
Kurt
6 晚浪漫旅行
10/10
Resort is gorgeous. Gym, pools, and spa are fantastic. I had the very best facial by Sarah that I have ever had.
Prices for spa treatments, food and drinks are fairly high.
Townhouse was spacious and beautiful but could have been better stocked with paper towels, cleaning supplies, broom, etc. Lagoon had baby jelly fish floating around but water was very clean. Staff are friendly and very helpful. Mini-golf needs a refresh. Noticed lots of young kids having fun in the splash pad area. Iguanas were everywhere. We got a kick out of that. Nice tennis courts and gift shop. Had a great time! Florida Keys is a great place to vacation.
Amy
7 晚家庭旅行
10/10
Amazing place for the family
Amarilis Río
2 晚行程
10/10
Mark
4 晚行程
10/10
Brandon
2 晚家庭旅行
10/10
Great, family friendly resort! Lots of activities and dining options to appeal to everyone.
AMBER
7 晚家庭旅行
10/10
Beautiful views. Nice to have multiple pools to choose from.
Vicki
7 晚行程
8/10
Had super high hopes but was very disappointed because almost everything was under construction. The staff were amazing 10 /10 but not sure we'd return.
Kristin
3 晚家庭旅行
2/10
Michael
2 晚行程
8/10
Loved the resort—pool, dolphin show, restaurants, land! Our townhome was not that comfy, beds and decor were old and kitchen was not equipped at all.
真实旅客
4 晚家庭旅行
8/10
The facility itself was amazing with minor repairs needed. The staff was amazing as well. We ran into an issue with a party boat so load it was shaking the buildings and eventually had to be a police matter.
真实旅客
2 晚家庭旅行
10/10
Everything was lovey.
Was disappointing that the gym and arcade were closed and we didn’t know that until we checked in.
Irene
4 晚家庭旅行
10/10
We enjoyed the beautiful water view, as well as the very well maintained two story townhome. There were so many nice amenities, including the restaurants, at Hawks Cay.