BON Hotel at VidantaWorld Nuevo Vallarta

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Placing you within a 10-minute walk of SkyDream Parks Gondola, BON Hotel at VidantaWorld Nuevo Vallarta offers a private beach where you can enjoy free cabanas, beach umbrellas, and volleyball. There's plenty of fun with the 9 outdoor pools and lazy river, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Bistro Bleu, one of 20 restaurants, serves dinner. Other highlights at this luxurious resort include 9 poolside bars, a golf course, and a health club.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Golf course
  • 20 restaurants and 9 poolside bars
  • 8 bars/lounges and 7 swim-up bars
  • Full-service spa
  • 9 outdoor pools and lazy river
  • Free beach shuttle
  • 4 outdoor tennis courts
  • Health club
  • Free beach cabanas
  • Beach umbrellas

Feel at home (6)

  • Babysitting services
  • Children's pool
  • Children's club
  • Playground on site
  • Kitchenette
  • Separate bathtub and shower
The current price is CNY1,995
CNY2,414 total
includes taxes & fees
Oct 4 - Oct 5

Why we love this property

Beach bliss awaits
Sandy shores and volleyball fun at this resort on a private beach. Free cabanas, towels, umbrellas, and loungers enhance the bay waterfront experience.
Work and beach bliss
Business travelers thrive with a full center and in-room workstations. After meetings, the resort's spa, courts, and beach offer relaxation.
Foodie paradise galore
A culinary adventure awaits at 20 restaurants, 4 cafes, and 7 bars. Couples can enjoy beachfront dining with locally-sourced, vegan, and vegetarian options.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for One-Bedroom Suite King

A modern living room with a grey sofa, wooden sideboard, and a round coffee table.

One-Bedroom Suite King

9.8 out of 10
Exceptional
(16 reviews)
  • Park view
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Two-Bedroom Suite

A modern living room with a sofa, coffee table, ottoman, and a flat-screen TV mounted on the wall.

Two-Bedroom Suite

8.6 out of 10
Excellent
(4 reviews)
  • Park view
  • 199 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Sofa Beds

View all photos for Two-Bedroom Loft

A modern living room with a grey sofa, a round wooden coffee table, and a large abstract wall art piece.

Two-Bedroom Loft

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 266 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Sofa Beds

View all photos for One-Bedroom Suite Twin

A modern living room with a grey sofa, wooden sideboard, and a round coffee table.

One-Bedroom Suite Twin

10.0 out of 10
Exceptional
(4 reviews)
  • Resort view
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for One-Bedroom Suite King - BON Park Preview Tickets Included

A breakfast tray with pancakes, waffles, and fresh berries on a bed.

One-Bedroom Suite King - BON Park Preview Tickets Included

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for One-Bedroom Suite Twin - BON Park Preview Tickets Included

A hotel room with two beds, a large floral painting on the wall, a modern headboard, and a wooden door leading to another room.

One-Bedroom Suite Twin - BON Park Preview Tickets Included

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for Two-Bedroom Loft - BON Park Preview Tickets Included

A modern living room with a grey sofa, a round wooden coffee table, and a large abstract wall art piece.

Two-Bedroom Loft - BON Park Preview Tickets Included

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Sofa Beds

View all photos for Two-Bedroom Suite - BON Park Preview Tickets Included

A hotel room with two beds, a large floral painting on the wall, a modern headboard, and a wooden door leading to another room.

Two-Bedroom Suite - BON Park Preview Tickets Included

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Sofa Beds

One-Bedroom Suite King - BON Park Tickets Included

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

One-Bedroom Suite Twin - BON Park Tickets Included

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for Two-Bedroom Loft - BON Park Tickets Included

A modern living room with a grey sofa, a round wooden coffee table, and a large abstract wall art piece.

Two-Bedroom Loft - BON Park Tickets Included

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Sofa Beds

Two-Bedroom Suite - BON Park Tickets Included

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Sofa Beds

DOUBLE LUXURY ONE BEDROOM

  • Sleeps 4

QUADRUPLE LOFT

  • Sleeps 6

Room LUXURY ONE BEDROOM

  • Sleeps 10

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About the neighborhood

Map
Av. Paseo De Las Moras S/n, 254 na, Nuevo Nayarit, NAY, 63735

What's nearby

  • Playa Vidanta Nuevo Vallarta - 5 min walk - 0.5 km
  • Nayar Vidanta Golf - 10 min walk - 0.9 km
  • Marina Nuevo Vallarta - 10 min walk - 0.9 km
  • Vallarta Adventures - 12 min walk - 1.1 km
  • The Nayar Course - 19 min walk - 1.6 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 19 min drive
  • Free beach shuttle

Restaurants

  • ‪Starbucks - ‬4 min drive
  • ‪Balche Snack - ‬13 min walk
  • ‪Sweet Paris - Crêperie & Café - ‬10 min walk
  • ‪Taco's Break - ‬10 min walk
  • ‪Salum - ‬11 min walk

About this property

BON Hotel at VidantaWorld Nuevo Vallarta

  • Placing you within a 10-minute walk of SkyDream Parks Gondola, BON Hotel at VidantaWorld Nuevo Vallarta offers a private beach where you can enjoy free cabanas, beach umbrellas, and volleyball. There's plenty of fun with the 9 outdoor pools and lazy river, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Bistro Bleu, one of 20 restaurants, serves dinner. Other highlights at this luxurious resort include 9 poolside bars, a golf course, and a health club.

At a glance

Hotel size

    • 79 units
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property enforces quiet hours from 11:00 PM to 8:00 AM
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Supervised childcare*
    • Children's club*

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Secured uncovered onsite valet parking (USD 7 per day)

Offsite

    • Free beach shuttle

Property amenities

Food and drink

  • 20 restaurants
  • 8 bars/lounges
  • 9 poolside bars
  • 7 swim-up bars
  • 6 coffee shops
  • Private dining
  • 24-hour room service

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Waterslide
  • Lazy river
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's games
  • Lifeguard on site

What to do

  • Golf privileges
  • On a private beach
  • Free beach shuttle
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Pro golf lessons
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Access to nearby outdoor pool
  • Access to nearby health club
  • Whale-watching nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2023
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • Golf course on site
  • Golf driving range on site
  • 9 outdoor pools
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 8 outdoor pickleball courts
  • Lazy river
  • 4 outdoor tennis courts
  • Waterslide
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Uses some LED lighting
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 60
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Smooth flooring in room
  • Tile flooring in public areas

Room amenities

Be entertained

  • 43-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Meal delivery service
  • Mini-fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Toaster
  • Cookware, dishes, and utensils
  • Blender
  • Ice maker
  • Dining table
  • Highchair
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Recycling
  • Mobile key entry
  • Cleaning supplies

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, 2 Spas: Spatium and Brio. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bistro Bleu - This brasserie serves dinner only. Reservations are required. Open select days.
Puerto Manjar - This beachfront seafood restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Quinto - Overlooking the ocean, this steakhouse serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Café del Lago - Onsite buffet restaurant. Open daily.
La Cantina - Onsite restaurant. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees

Parking

  • Uncovered valet parking costs USD 7 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Guests under 18 years old are not allowed in the health club or fitness facility, and guests under 16 years old are only allowed in the health club with adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

BON Park Hotel at Vidanta World
BON Park Hotel at VidantaWorld Nuevo Vallarta Resort
BON Park Hotel at VidantaWorld Nuevo Vallarta Nuevo Vallarta

Frequently asked questions

Does BON Hotel at VidantaWorld Nuevo Vallarta offer free cancellation for a full refund?

Yes, BON Hotel at VidantaWorld Nuevo Vallarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at BON Hotel at VidantaWorld Nuevo Vallarta?

Yes, there are 9 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at BON Hotel at VidantaWorld Nuevo Vallarta?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at BON Hotel at VidantaWorld Nuevo Vallarta?

Yes. Valet parking costs USD 7 per day.

What are the check-in and check-out times at BON Hotel at VidantaWorld Nuevo Vallarta?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at BON Hotel at VidantaWorld Nuevo Vallarta?

No, this resort doesn't have a casino, but Winclub Casino Platinum (12-min drive) and Vallarta Casino (13-min drive) are both nearby.

What is there to do at BON Hotel at VidantaWorld Nuevo Vallarta and nearby?

Have fun with onsite activities such as volleyball, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 9 outdoor swimming pools. BON Hotel at VidantaWorld Nuevo Vallarta also has 7 swim-up bars, 9 poolside bars, and a private beach, as well as a health club, spa services, and a garden.

Are there restaurants at or near BON Hotel at VidantaWorld Nuevo Vallarta?

Yes, there are 20 onsite restaurants, featuring alfresco dining and ocean views.

Does BON Hotel at VidantaWorld Nuevo Vallarta have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does BON Hotel at VidantaWorld Nuevo Vallarta have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, a microwave, and cookware.

What's the area around BON Hotel at VidantaWorld Nuevo Vallarta like?

BON Hotel at VidantaWorld Nuevo Vallarta is located on the waterfront, a short 11-minute walk from Nayar Vidanta Golf and 6 minutes' walk from Playa Vidanta Nuevo Vallarta.

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Reviews

BON Hotel at VidantaWorld Nuevo Vallarta Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The food in the restaurants was delicious and varied, with many options to choose from. (14 reviews)
  • The property offers many pool options, including a tranquil atmosphere at the Terraza pool and a variety of other pools with great amenities. (10 reviews)
  • The spa was good and included, providing a welcome relief. (3 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Very nice and beautiful hotel, welcoming staff and great food.
Verified review

10/10 Exceptional

Amazing huge property with its of entertainment and 8 beautiful pools, great kids activities. It’s so huge that I think it’s hard to keep well maintained and totally clean, but it wasnt too bad and reasonably priced and we will definitely come back
Verified review

10/10 Exceptional

Room, staff, food and overall service was excellent!
Verified review

6/10 Good

Resort was good. The only thing that was a bit inconvenient was you had to catch shuttles for everything. Also my last night there I got food poisoning from one of there restaurants
Verified review

10/10 Exceptional

I received an upgrade without asking to one of the premier properties on the resort and it was extraordinary. All staff were very helpful and courteous throughout the resort. The food and service at the Tramonto restaurant was simply fantastic (and I'm a foodie). I look forward to returning!
Verified review

10/10 Exceptional

Property was gorgeous! Super clean and staff is very friendly. BON is away from the other properties which have more amenities for families.
Verified review

10/10 Exceptional

Staff was amazing and vidanta is beautiful rooms are very spacious and clean
Verified review

10/10 Exceptional

Excellent property. Spacious rooms, we stayed with 2 kids. The whole place is like a mini Jurassic Park. Lot a stuff to do. We saw Cirque du Soleil LUDÕ show, it was great. Great pools and great service. The water parks were not opened yet and we can’t wait to come back and try them. On the negative side dinners are very expensive and not the greatest food. The best restaurant food was Nektar which has a fountain and light show you have to see.
Verified review

10/10 Exceptional

The room we were in was spacious, the bed was comfortable. I enjoyed the amenities of the bathroom.
Verified review

10/10 Exceptional

The staff was amazing! The room was beyond welcoming! The property was lovely with a great mix of pool options and different vibes! Felt extremely safe, secure and welcomed!
Verified review

10/10 Exceptional

Excellent and gorgeous all the way around. Quick walk to the gondola and straight to the beach. The whole resort was fabulous. The only thing I didn't like was no balcony, and there was an exhaust fan running all day in the room in the little kitchen area. Otherwise, I will be back again for sure.
Verified review

10/10 Exceptional

Beautiful new hotel with spacious modern furnishings. Great for a large family or extended family trip, with easy access to large resort complex via the gondola system and shuttle services. Our kids highly recommend a churro under the stars at beachland. Get dinner at Nektar for early access to the BON park for water show and live music.
Verified review

10/10 Exceptional

The staff is excellent, they are always willing to help you. The room was very clean and the food tasty.
Verified review

8/10 Very good

Service was great. Our room was very humid and smelled funky in the bathroom.
Verified review

10/10 Exceptional

this is a new hotel with amazingly furnished rooms. rooms are spacious, felt like a palace! king delux had two full bathrooms too. clean, comfortable and has everything you need for short or long stays. the only minor thing was missing is a balcony would be great to have some, but they only have those in Loft rooms. staff ate friendly, helpful and available at all times. front desk team is knowlegable and helpful with making reservations to restaurants, spa and shows accross the resort.
Verified review

10/10 Exceptional

The Vidanta world resort is absolutely beautiful. It wraps around the river at Nuevo Vallarta all the way down to the beach. There is a Skydream cable car which is a great way to travel around the sprawling resort, the only problem with it is that when there is bad weather, and there are a lot of thunderstorms in July/August, the Skydream will shut down and turn you have to rely on the shuttle to take you around the resort. One morning, my family had to wait almost one hour for a shuttle to pick us up from one part of the resort to take us back to our suite. We did complain, as it’s lucky we didn’t have our flight home to catch that day. That was the only disappointment, other than that the cleanliness of our suite and the entire resort was immaculate. The restaurants are amazing, we tried Gong, Quinto and La Cantina. You need a reservation for all the restaurants apart from La Cantina, because most of them are fine dining. My favorite restaurant was actually La Cantina, the Mexican food was so delicious and the service was excellent. It’s also the more affordable option. The multiple pools are also beautiful, but the lazy river was closed on most days, also due to bad weather. We only got to try the lazy river once and it was fun and quite refreshing on the ring floats passing by the many waterfalls. They also had a water slide which was great fun for the kids. The pool service is also great, there are always people on hand to serve you food and drinks by the pools.
Verified review

10/10 Exceptional

This is a lovely hotel and the staff go above and beyond to make it so. Elisabeth, Oscar, and Raul were particularly outstanding in their attentiveness and kindness, but everyone we encountered was great. We stayed in a two bedroom suite and it was spacious and comfortable and luxurious. The balcony is more of an enclosed room with a small open window and a little foot pool, but it was fine because we were enjoying the rest of the resort all day. It is closer to the theme park and that will be amazing when it opens, but the transportation system with the gondola, buses, and trams are well designed and so easy to navigate. They need more signage for the Bon hotel on the footpaths, however. The only regret is we didn’t get to stay long enough and enjoy the amazing pool near Bon, as we spent most of our time near the Beachland, the main pools, and lazy river and waterside. Vidanta in general is gorgeous, expansive, and very thoughtfully laid out. We loved it! Gracias!
Verified review

10/10 Exceptional

Incredible experience if you are just interested in staying in a hotel that has everything. Absolutely great for kids. Only thing that was a little odd and I hope they change at some point is they seem to only let you take taxis out vs Uber and they are more expensive.
Verified review

10/10 Exceptional

I had an outstanding experience at Vidanta Bon Hotel. The room was truly palatial in size, beautifully designed, impeccably clean, and incredibly comfortable, offering the perfect blend of luxury and relaxation. Every detail was thoughtfully cared for, making the stay feel both elegant and welcoming. The service throughout the property was exceptional, and the concierge team deserves special mention. They were attentive, professional, warm, and always willing to go the extra mile to assist with anything I needed. Their care and expertise truly elevated the entire experience. Vidanta Bon Hotel exceeded my expectations, and I would highly recommend it to anyone looking for a truly memorable stay. I would not hesitate to return.
Verified review

8/10 Very good

Property was top notch except the layout. We stayed at the sun hotel on the resort and it was not easy to get to and from the beach. You had to wait and have the golf cart escort you around. Which is ok but they do not explain this to you and it's very confusing. There is not the option to walk. On the other hand the room was amazing, we had two bathrooms and the master bedroom area closed off completely from the ret of the room. They left us snacks and the room service was good. The beach was beautiful but they need more chairs.
Verified review

8/10 Very good

Lots of thoughts about Vidanta. The property itself is very beautiful. I’ll try to name the pros and cons. There are many pools, lots of chairs. Lots of places to be and activities to be done. It’s a really beautiful and well kept property. The room is spacious and clean. The housekeeping staff were always greeting me and they were very efficient and kind. Front desk staff were great too. Since my check-in, Martha (Grand luxxe 3) has been very helpful and nice. The spa was good and it’s a relief that it’s included. It was a shame that Sea tonic was extra. Now the cons. The property does not necessarily allow Uber or not ride share friendly. Your only choice is their overpriced taxis and the premises are so far away from normal life. If you go to Vidanta either dish out on taxis or forget outside world. Wish they had a shuttle service to the city like the hotels in Orlando. Be prepared to walk a lot. There is a shuttle service between locations on site but whenever I requested one from the staff outside they kept telling me to walk and it’s not too far but those distances add up. The food was overpriced which I understand but tbh it did not taste good considering the prices. Nothing from the bakery was fresh. The croissants were soggy and they do not even warm it up before serving. Santuario shows seating is tiered. Buy drinks to sit at the front makes no sense. I would consider Vidanta again. But not sure if it would be my priority due to all the cash grab traps.
Verified review

10/10 Exceptional

We stayed at the BON Hotel over Christmas break with our family—three children (ages 8, 3, and 1) and my 76-year-old mother—and overall had a very positive experience. The rooms were spotless and thoughtfully equipped. The kitchen had everything we needed, which made traveling with young children much easier. We appreciated the daily replenishment of water, coffee pods, and the small chocolates—those details really added to the feeling of care and quality. Housekeeping was excellent; the cleaning staff did a consistently thorough job, and the entire property was impeccably maintained. Because of the size of the resort, there is a lot of walking. We rented a wheelchair for my mother, and the hotel was extremely accommodating. Golf carts were readily available and specifically dispatched for disabled guests, which made getting around manageable and stress-free. One of the biggest advantages of this property is that there is so much to do on-site that you truly do not need to leave. The food across the resort was overall very good, and the service was impeccable. Staff were responsive, professional, and available at any time via the service contact system, which made us feel well supported throughout our stay. Our main disappointment was the theme park. The website made it appear as though it would be open, but it was not. The only options within the park area were the Nektar restaurant and the Cirque du Soleil show. That said, the Cirque du Soleil performance was outstandin
Verified review

10/10 Exceptional

We loved that the resort campus as it was very self sufficient with many activities and options for dining and quick ride to the beach and some amazing views of the mountains and the ocean! On few occasions given BON park is under construction the waiting time for the shuttle was bit tricky but mostly no issues as teams were very accommodating. When our kid fell ill the concierge were able to help bring a doctor in short notice which was very helpful given this was our first trip to Mexico and we were nervous about falling there. Also appreciate the team working to get the medication delivered to us the next morning. Team was very caring and helped to make our trip and stay as comfortable as possible with a very prompt watsapp communication. We will certainly be going back to explore more! Only part a bit unclear was why we didn’t have any option to pre-pay or why the travel back to the airport from resort was not part of the trip. Highly recommended
Verified review

10/10 Exceptional

Very nice and courteous staff throughout.
Verified review

10/10 Exceptional

I had a wonderful stay at this hotel. The property was clean, comfortable, and well-maintained, but what truly made the experience exceptional was the staff. Every team member I encountered was incredibly friendly, professional, and eager to help. They went above and beyond to ensure my stay was enjoyable and stress-free. Their warm hospitality made me feel genuinely welcome from check-in to check-out. I would highly recommend this hotel to anyone looking for excellent service and a pleasant stay, and I look forward to returning in the future.