They didn't have our king room that we prepaid for and tried to say I was mistaken even though I had the receipt. Then she said they were booked up.
There were no plates, cups, utensils, cookware, soap, hand towels, coffee pot. The front desk lady said "It's extended stay, so people bring all that." I said we always stay at extended stay because they provide all those things. The building is poorly insulated, so we could hear all the traffic and all the adjoining rooms.