Room was not cleaned for 4 days. No new towels. Ran out of toilet paper.
ian
ian,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 2 月 2 日
They had no idea we had reservations for over 2wks and I confirmed it a week before we showed up. Then I showed the staff our reservations and they put us in the room that we reserved. About 30mins later the same staff that checked us in and showed us to our room shows up with a manager (that’s want she called him) he was telling me, that we did not pay enough for the room we paid for and we were been moved to a smaller room. the Staff tried to explain to him that we were in the right room, and he wanted more money to stay in the room we were in. Then I said I was reaching out to Expedia and he walked away upset. then about 20mins later the same lady that checked us in and came with the Manager, came back to apologies for his behavior and to reassure us we were in the right room.
Then the TV had 1 Channel and everything was in a language we had to use our phones to translate. No shower curtains, we paid for a room with A/C and is was on for 16hrs on high and never got below 27 degrees.
Nothing is as advertised.
William
William,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 21 日
SIN
SIN,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 9 月 22 日
The hotel is not what is advertised.
Had to ask for housekeeping which was only once over 6 days and not properly done.
Discovered another guest in my room who was able to open my room with his room's key.
Single bed room and bathroom not well designed, and poor condition (no fan and aircon).